About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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How Donald Trump Bought – and Lost – an Airline

Oct 07 2015

The Eastern Airlines Shuttle concept began with no advance tickets and no check-in even. If you showed up for a flight, you were promised a seat. By 1988, Eastern was in trouble and Donald Trump picked up their Northeast Shuttle from that carrier’s bankruptcy.

Though he tried a year later to leverage his small carrier to acquire American Airlines, his foray into the airline industry lasted only three years. The Trump Shuttle is now the US Airways Shuttle and itself adopts the American Airlines brand October 17.

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What’s In Your Boarding Pass Barcode, and Should You Be Worried About It?

Oct 07 2015

Krebs on Security looks at all the scary personal information contained in your boarding pass and recommends “[t]he next time you’re thinking of throwing away a used boarding pass with a barcode on it, consider tossing the boarding pass into a document shredder instead.”

My advice might be different, to just use a mobile boarding pass and then there’s no need for a shredder. But I don’t actually think the barcode is the problem here.

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One Blog Reader Wins a 3 Night Terrace Suite Stay in New York!

Oct 06 2015

Luxury Travel Diary, a high-end travel blog with great reviews based in the UK, has a bunch of travel auctions — some about to close, others extend into October — and there look to be some real bargains.

They wanted to highlight some of these, and offered to help organize a giveaway of a 3 night hotel stay in a suite at a top property in New York for readers of this blog. I suppose that folks who already know about these auctions don’t like this added attention, because frankly there aren’t enough bidders relative to the value of the offerings and some of these items go too cheap.

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United’s New CEO Has a Top Priority: Service-Oriented Flight Attendants. Why He’s Likely to Fail.

Oct 06 2015

Business stories like the one new United CEO Oscar Munoz is telling are almost always apocryphal, although they sometimes contain a kernel a truth. They can encapsulate an idea in a way that goes viral because it’s in the form of a narrative. And it seems to represent how Munoz is thinking about changing the culture at United.

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United 30% Partner Bonus Earning Through November 20

Oct 06 2015

United is offering a 30% bonus earning miles with their partners that you haven’t earned with during the past 12 months. They want to get you earning more broadly in the MileagePlus program than you are today.

The opportunity to earn with this promotion runs through November 20, and requires registration (you’ll only earn the bonus on transactions after you’ve registered). There is no reason not to register, just in case you wind up earning with a partner during the promotion period.

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Lufthansa First Class Award Space Available.. But Not When You Look in the Usual Places

lufthands headquarters
Oct 05 2015

Last week I wrote that neither United.com nor the ANA website have been completely reliable for searching Star Alliance awards.

As a result, I’ve found Air Canada’s Aeroplan website to be the most useful tool when searching for award space on Star Alliance partner airlines. But two readers point out some interesting discrepancies.

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