About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Is This The Worst Email Ever From a Loyalty Program?

Jun 16 2016

American Express Plenti is a ‘coalition rewards program’ that lets you earn points for doing business with a variety of merchants. They’re the rewards program businesses like ExxonMobil, Macy’s and Hulu.

Since its launch a little over a year ago, the only big addition to Plenti’s stable of partners has been… Chili’s. That’s not American Express’ hoped-for growth.

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A Glimpse at How American’s Revenue Requirement for Status Will Work on Partners

Jun 15 2016

Earning American AAdvantage elite status is going to require minimum spending next year in addition to miles flown.

Like Delta, they are making it possible to earn qualifying dollars when flying on partner airlines. American will not get the data on the fare for each segment if the flight doesn’t have an American Airlines code on it, so they’re going to award qualifying dollars based on distance and fare class.

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My Mental Model of United, Delta, and American

Jun 15 2016

I have a basic framework for how each of the three major US airlines operates today. The variance between them is shrinking, as Delta is the best-run overall of the three and the most admired. Both United and American executives have spoken glowingly of their rival, and clearly want to be more like them.

This framework is useful to me as I see news about an airline. Every item gets processed alongside a context for who the airline is, what’s in its DNA. That news either comports with my pre-existing model, or conflicts and requires updating the model.

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