About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Airlines Need Better Disclosure on Their Award Booking Websites

Jul 08 2015

I’ve been answering a lot in the comments, on twitter, and over email — British Airways is able to book award travel on American Airlines flights presently.. they just can’t do it on their website. You have to call. If you search online you just get back that there’s no availability.

British Airways should put a bolded notice on their website that American Airlines awards aren’t bookable, and that members should call if they’re interested in those awards. It would save a great deal of confusion.

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What Today’s United Computer Glitch Tells Us About the State of the Airline

Jul 08 2015

This morning’s computer outage at United caused delays for about 5000 flights. With planes out of position, and some crew likely to hit maximum duty hours, the effects will last through tomorrow.

…This morning I told the Associated Press‘ Scott Mayerowitz,

“We don’t know everything behind this morning’s issues yet, but today’s incident underscores the sense that something is very wrong at United,” said Gary Leff, co-founder of frequent-flier website MilePoint.

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Air France Devalues Flying Blue Without Notice. Here’s How You Can Still Get Old Pricing…

Jul 08 2015

Air France KLM’s Flying Blue has increased the cost of its ‘flex awards’ in business and first class by 25% without advance notice.

The changes to the cost of extra availability awards were effective July 1, the same date those changes were published online, and only apply to premium cabin awards. The price of economy awards and the price of premium cabin saver awards stay the same at this time.

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US Airways Confirmed International Upgrades Are Wide Open – Book Quickly

Jul 07 2015

US Airways pioneered the ‘reverse herringbone’ business class seat, which is one of the best in the sky. As a result their business class hard product on Airbus A330s is really up there compared to some of the best airlines in the world. Cathay Pacific, EVA Air, and American among others have followed suit with their own versions of the seat.

And US Airways has unprecedented international upgrade availability right now. I don’t expect it to last.

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Federal Government Says Hotel Resort Fees Are A-OK. They’re Not.

Jul 07 2015

Resort fees are offensive. They are not optional charges, so they are part of the room rate. Not including them in the room rate is disingenuous.

Consumers and the government get up in arms and regulate over airfare displays when already those are pretty clear and clean, it’s hotels where the worst behavior happens.

But the Federal Government has just said they’re perfectly legal.

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Government Takes $44,000 Cash From Man at JFK, No Crimes Charged But He Can’t Get It Back

Jul 07 2015

Last month I wrote about the man who had his life savings confiscated at the airport because his carry on bag smelled like pot.

There were over 90 seizures alone at the Cincinnati airport in 2013 where this happened. So the seizure of $44,000 from a nail salon owner at New York JFK shouldn’t be surprising.

The salon owner, who says he “has never used, bought, or sold illegal drugs” saved the money over two decades and was bringing it to California to load to his two brothers there.

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