About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Just to Show You How Complicated the World Is, British Airways and Iberia Pull Out of European Airline Lobbying Group

Apr 17 2015

British Airways and Iberia disagree with the rest of the airlines of Europe over complaints about the 3 big Gulf carriers (their parent company is ~ 10% owned by Qatar, and prior to that BA sponsored Qatar into oneworld).

Of course BA and Iberia are joint business venture partners with American who is a prime driver of complaints.

Etihad has big ownership stakes in several European carriers, and Emirates is a huge Airbus operator which just signed a nearly $10 billion deal for new European engines. Things get even more complicated still..

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The Airline Industry’s Lobbyist Says Mileage Programs Should Be Able to Change Their Terms on a Whim. He’s Wrong.

Apr 17 2015

The airline industry’s lawyers and lobbyists continue to push the envelope for rights to utterly disregard their members. Some programs are worse than others in terms of their actual behavior, but here the industry as a whole contends there are no restraints at all on changes to mileage programs that might occur — no need for advance notice to members at all.

That is an untenable position, and it needs to be shouted from the rooftops.

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Family “Forced” to Sit in Vomit on United Flight: Is It United’s Fault… or Theirs?

fake barf
Apr 16 2015

A truly disgusting story, and I feel for this family, who found vomit at their seat. I’ve had similar things happen, and the airline handled things in real-time. United didn’t, they offered only that the family could travel the next day. United handled things badly, I think, but was the family really ‘forced’ into anything?

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