You have heard about the woman who sued McDonalds and won $2.7 million after spilling a cup of coffee in her own lap. It became an exhibit in how we desperately needed tort reform. And yet the judgment made a lot of sense to anyone who actually went and learned the facts of the case.
Korean Air has a lot to learn from McDonald’s.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Tipping is out of control. We now get presented with an option to tip even at self-checkout. At the Austin airport I was asked to tip when buying a water from a machine that was programmed not to accept $0 as an input.
The U.S. tipping culture always seemed strange, with customers supplementing worker wages, but this used to be limited to personal services provided by low wage workers. Now it’s everywhere.
VistaJet’s flight VJT993, a Bombardier Global Express,, is operating as “The Football Era.” It is currently estimated in over an hour early, at 3:07 p.m. Pacific time.
Reportedly charter provider VistaJet made two unique preparations, besides having the plane ready for Ms. Swift’s swift departure following her Tokyo show.
I love premium products, and innovative ideas. So I’m rooting for Beond to succeed. But I’ve been skeptical of filling an all business class plane (most airlines go with a mix of products for a reason), based in a highly seasonal destination, operating only a few flights a week to each destination.
Fortunately on Thursday I had the opportunity to speak with the airline’s Chairman and CEO, Tero Taskila, to see whether he could turn around my skepticism.
American Airlines sent a redeye flight from Los Angeles to New York on February 2 without working electrical systems. There was only emergency lighting in the cabin. Flight attendants couldn’t prepare food in the galley of the cross country flight, and business and first class seats didn’t have power so could not recline. Toilets did not flush.
Earlier in the month I flew to LA as a favor to Peter Greenberg, to speak at the Travel Adventure Show. I flew out on a Saturday, back Sunday. I didn’t want to leave too early, since I didn’t actually need to speak until Sunday, and wanted to fly back as quickly as possible after I was done. United, American, Southwest and Delta all operate the Austin – Los Angles route and both ways Delta had the schedule that worked best for me.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Airlines has been warning flight attendants not to have their face in their phones. It’s bad for customer service, and ostensibly cabin crew are there to be paying attention to safety not Candy Crush.
I have seen no such warning memos from American. I have, however, heard flight attendants talk to each other about performing the minimum required service because of contract negotiations that are dragging on.
Congressman Matt Gaetz was stopped at a Dallas – Fort Worth airport TSA checkpoint, where he was found to be carrying a taser. He said he forgot he had it on him, and it was taken and thrown away.
According to the Congressman, he “thanked the TSA agent who found it” and then he gratuitously (and perhaps rather creatively) adds that the TSA screener gave him a “first bump” and told him “to secure the border.” and that he was carrying the TSA because he “can’t afford to hire Cori Bush’s husband.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
