About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Spirit Air Invites You to Fly Down to Check Out the Oil Spill, Or Something…

Spirit, the airline which used to charge more for online bookings (“web convenience fee”), came up with the idea of charging for carry-on bags and which is known for MILF sales (“Many Islands, Low Fares”) naturally developed a tasteless ad in the wake of the BP oil spill to get me and everyone else talking about their (abysmal) product. Ah, so the beaches they fly to have suntan oil. Ok… At least they didn’t advertise a “flood of low fares” to New Orleans after Katrina. In other somewhat-related news, Scott McCartney points to a new ad campaign by startup Russian low cost carrier AviaNova which has funding from the same private equity firm that holds a stake in Spirit. Now, maybe the Hooters Air model really can work, I suppose the flaw in their plan…

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W Hotel Store 35% Discount is Back – Good on all items including mattresses

… and beds receive free shipping as per usual. Discount code is T4G6K. I have the W Hotel plush top (not pillow top) mattress, along with a feather bed. That best approximates the real W bed, and there are some reports of the pillow top mattress eventually having a memory after awhile, whereas I can always change out the feather bed. I’ve long been happy with my purchase (made early 2007). And it’s been awhile since the 35% discount has been around, much much longer since they’ve had a 40% discount which I used when I bought mine. Expiration date on the offer is unknown, the discounts which used to be around more often than not haven’t been lately. So if you’re interested you may want to make the purchase now. Back in May price…

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Skyteam Throws Down the Gauntlet, Claims that at 10 Years Old They’re Better than the Other Alliances

Last week I received an email from a public relations person inviting me to come up to New York for a Skyteam press event tomorrow, celebrating the alliance’s 10th anniversary. Unfortunately I’m pretty heavily committed tomorrow so I’m not headed up there, though they were offering lots of senior-level interviews (Skyteam’s Managing Director and their Chairman) which could have been interesting. In person you sometimes get much better answers than in writing, where folks are much more careful and guarded. But I still shot back to them a couple of questions that are really the ones that interest me most. View fromg the Wing: the primary consumer benefit of alliances is earning and redeeming miles on alliance partners and access to partner lounges and SkyTeam obviously provides both. But in terms of mileage redemption, SkyTeam…

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Really Stupid Arguments for Regulating the Airlines

Things in the Sky calls it an interesting argument, but really that’s way too generous. Congressman James Oberstar thinks checked bag fees justify the government re-regulating the airlines. Deregulation has been credited with making airline travel affordable for the average American. But Oberstar pointed to the $2.7 billion the airlines earned in baggage fees in 2009 as evidence that consumers are no longer benefiting from the system. He said he believes there’s support in the House for re-regulation. But consumer pricing is still consistently on the decline as a result of deregulation. (People forget that the whole point of the regulated era was to maintain high fares to boost airline profitability, that it wasn’t until 1976 that the Civil Aeronautics Board began ‘experimenting’ with allowing regulated airlines to offer discount pricing.) And as Dan points…

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Deltalina Guests on the Crew Lounge Podcast

The new episode of The Crew Lounge hosted by Sarah and Bobby features Deltalina as a guest. She’s still a flight attendant, teaches courses for Delta (not to mention doing promotional events), and she’s single. She’s happy to have folks come up to her and take photos, doesn’t like when people point from afar, and has been approached in an airport bathroom and just wanted to finish what she was doing… Turns out the name originated on Flyertalk, a passenger called her that on a plane and she went with it, and it took off (it’s been used on CNN and elsewhere, and became semi-official, she adopted it for Twitter, here’s Deltalina’s Twitter feed.). Katherine’s father is from Puerto Rico, speaks Spanish, often often flies Delta’s Latin American routes. Here’s the Delta safety video, with…

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Continental’s Award Pricing Computer Problems, and What it Means for the Continental-United Merger

Continental agents do what their computer tells them to do. They aren’t especially empowered. And in a dispute between common sense and the computer, the computer is always right. Continental doesn’t permit ‘holding’ an award except when there aren’t enough miles in the account, and you plan to transfer points in (e.g. from American Express). My understanding has been that Continental will only put an award on hold for 24 hours, which is plenty to make a transfer since Amex points transfer more or less instantly, sometimes the points won’t be available for 15 minutes or so but it’s more or less immediate. Although each time I put an award on hold with Continental, the agents tell me they’re putting the awards on a three-day hold. The reservation on the Continental website will say just…

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Can Lessons from Successful Grants Salvage the Essential Air Service Program from the Dismal Waste that it is?

Cranky Flier wants to learn lessons from the handful of government grants to subsidize air service that haven’t been total failures (but hardly represent the best possible uses of funds in a world of tradeoffs, hunger and homelessness and whatnot). His post is titled, When Airports Should Subsidize Airlines. The short answer, though, is that they shouldn’t. And Cranky almost understands that: As a general rule, if you as an airport think there’s some insanely large untapped market that nobody knows about, you’re probably wrong. The airlines do this for a living, and if there’s a missed opportunity, they’re likely to find it. In nearly all cases, it’s best to just work on lowering your operating costs as much as possible to try to attract service for the long run. Otherwise, you’ll just end up…

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eBags 20% Off Sale with Free Shipping, a Good Opportunity to Pick up a Throwaway Carryon?

In addition to working with a nice roll-aboard, I like to have the occasional throwaway bag as well. The kind I tend to pick up for $20 in Southeast Asia. I hate to check bags but occasionally I want to overpack on the outbound portion of a trip, maybe bring a bunch of liquids with me or gifts, and I don’t want to bother bringing checking the bag on the way home, so a bag I feel comfortable just leaving behind. Ebags is running an extra 20% off sale through June 21. Combined with free shipping, this makes it easy to pick up a throwaway bag as well, something as cheap as $32 all-in. And of course it’s even less expensive than that because you can pick up 8% cash back via eBates or 10%…

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When Did Hotwire Start Offering Their Own Rebates?

Hotwire provides credits towards future bookings with each purchase and they call those credits Hotdollars, and though I’m not all that frequent a customer of theirs my account also says that I have access to Hotwire Express. It’s apparently not too exclusive a service but does provide more personalized service and flexibility from real customer service folks and not just auto-responses. They never told me I had access to it, I just noticed it on my account when I started poking around this morning looking for more information on the Hotdollars program. Apparently the Hotdollars program has existed for at least a five years and somehow I never noticed it. For the longest time I hadn’t even created a Hotwire account, I just booked as a guest, what a mistake — I’ve been racking up…

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Delta Offers Double Elite Qualifying Miles and Hefty Bonuses for Flights Out of a Few Cities

Delta is targeting travel originating from a few cities, the ones I’m aware of are: St. Louis, Raleigh, Pittsburgh, and Nashville. You can test out other cities with the following URL: http://delta.com/XXXbonus (replacing XXX with the airport code you wish to try) Many additional cities have been tried over at Flyertalk without additional success. Registration can be done separately for each city’s promotion, and each roundtrip originating in that city will earn double elite qualifying miles and bonus miles as follows: 5,000 bonus miles to Delta hub cities 10,000 bonus miles to other cities in the North America 25,000 bonus miles for international travel beyond North America in coach 50,000 bonus miles for international travel beyond North America in busines class Purchase tickets by November 30 for travel through December 31, and naturally the bonus…

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