About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Funniest and Most Off-Base Comment About a Hotel

What a great line, but how much further from the truth could this be? At TripAdvisor, one reviewer of the Ritz-Carlton Battery Park describes the place as “a reminder of war-torn Beirut.” The complaints are that the hotel is downtown (duh — it’s perfect for business in the financial district, but not where tourists choose to stay) and that breakfast was expesive (double duh, it’s breakfast at a hotel, a Ritz no less, and in Manhattan to boot). Still, it’s a great line, and one I’ll have to remember. I can think of a few Radisson properties where it might apply…

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Airtran Joins American Express Membership Rewards

American Express Membership Rewards has added Airtran as a points transfer partner. This new partnership makes sense as Airtran already has a meaningful partnership with American Express, offering bonus frequent flyer credits for tickets purchased using an American Express card. It’s interesting in another way, though. Juniper Bank issues the Airtran Visa. Juniper’s partnership with USAirways is forcing the USAirways Dividend Miles program out of American Express Membership Rewards and Diners Club Club Rewards. But I guess their contract with Airtran isn’t so restrictive! The transfer ratio is 1500 American Express points to 1 Airtran credit, which means that 24,000 Membership Rewards points buys a capacity controlled domestic reward ticket. Sounds about right. But the best use of these points isn’t going to be transferring that many for a free ticket. The way to use…

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A Too Good to Be True Credit Card Offer? Free Platinum Status!

continental-plane
Dec 27 2005

Continental is giving away elite status to people signing up for their co-branded Mastercard. Register on the Continental website with offer code 58038 (for Platinum status) then go to the ‘Apply Now’ page and enter your OnePass account number and PIN code and complete the application by December 31, 2005 (so hurry – just 5 days left). You need to make your first purchase by March 1, 2006. Other offer cards are 58039 for Gold status and 58040 for Silver status. The offer is intended to be targeted. The terms and conditions say This offer is non-transferable and is intended only for the person to whom it was sent. However, the website lets anyone register for the promo. So this one is a big ‘Your Mileage May Vary’. Print out the registration confirmation and all…

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Massive SAS Award Discount TODAY ONLY

Some 80,000 mile awards between Europe and Asia are on sale today for 25,000 miles. We wish you all dear members a Merry Christmas and to celebrate we’ve got a super offer for you today on bonus flights with SAS between Scandinavia and Beijing, Shanghai and Tokyo. The deal is out there and are going quickly, valid only if you book today! … Rules and conditions for our Christmas offer • Only bookable today 00.00CET until 23.59CET, December 24, 2005. • Travel between January 1 – 31, 2006 • Children receive the same discount 25 000 points • Only available in Economy and the number of seats available is limited • Only SAS operated flights and on new reservations only • You can book this offer online and we will reward you with 500 Extra…

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Washington, DC Restaurant Week

DC Restaurant Week returns January 9 – 15. As expected, the deal is a 3-course fixed price lunch for $20.06 and a 3-course fixed price dinner for $30.06. Restaurant week means busy restaurants. Very busy. Service suffers, and the goal at each place is to turn your table as quickly as possible. At all but the most expensive restaurants $30.06 per person exclusive of drinks isn’t as amazing a deal as you might think. At most mid-price places it represents perhaps a free dessert. And the most expensive restaurants are the ones most likely to limit your menu choices to their less expensive dishes or control portions. Another reason for limited choices on the menu is to limit the time it takes to prepare food, or allow the kitchen to pre-prepare as much food as…

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45 Hour Delay!

The Los Angeles Times reports on a 45 hour delay of an Air India flight where the passengers revolted and just got off the plane: Finally, Wenz, the professor, said he just walked through a door that attendants had opened. He climbed down the stairs and off the plane to wait on the tarmac. Other passengers, he said, followed. Far worse than just losing some bags!

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Why People Don’t Complain About U.S. Discount Airlines

In his latest column, Joel Widzer excuses complaints about major airline carriers as caused by unfair expectations When flying a network airline, travelers have grander expectations than they do when they fly a budget carrier. When flying Southwest or JetBlue, people adjust their attitudes to lower expectations. Psychologists call this the expectancy value. Excuse me? People expect more from Delta than JetBlue? Customer satisfaction surveys of JetBlue are high because JetBlue offers a better coach product than the major carriers. Seats behind row 9 offer extra legroom, matched only by United’s Economy Plus (which can’t be reserved by everyone) and American’s dwindling More Room Throughout Coach. Anyone can reserve these better seats on JetBlue, and the JetBlue website even recommends these seats. Continental, Delta, Northwest, and USAirways don’t offer any coach seats with legroom to…

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Boca Raton Renaissance

marriott hotel
Dec 22 2005

I spent a long weekend at the Renaissance hotel in Boca Raton. I’ve stayed here before, it’s the most convenient hotel to my grandparents’ place in Boca. It’s also the only 4* property in the relevant zone on Priceline and I managed to score the place for $55 — for a weekend in December! While it’s mainly geared towards business travelers — the club lounge offers breakfast Monday to Friday and evening hor d’ourves Sunday through Thursday — it’s a nice escape for leisure travel as well. The Renaissance is convenient off of the 95 freeway, all you do is turn onto “Renaissance Way” after exiting Glades Road. When I first stayed at the hotel the street name was “Sheraton Way” giving away the fact that the property used to be a Sheraton. It’s right…

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Starwood’s annual hotel award category shift

Starwood’s 2006 hotel category changes for award redemption are up at Flyertalk. 133 hotels are going up in category (which means it will take more points to redeem at them) and 29 hotels are going down in category (so fewer points required). Starwood categorizes in groupings numbered one to six based on the average room rates that a hotel achieves during the prior year. While there are occasional changes during the year, these lists are mostly stable throughout the year with major changes loaded each late December or early January. It’s important to remember that these categorizations are based on room rate and not a reflection of a hotel’s quality. There are some real gems in Category 1 and 2, and some really awful Category 4 hotels. This past year Princes de Galles in Paris…

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Mini bar at Café Atlantico

The description from Tyler Cowen’s Washington, DC dining guide remains correct — mini bar “takes many chances and doesn’t always hit.” But it doesn’t need to when they’re serving you 35 different things over the course of a couple hours. The “caviar” made of peas is fascinating, an amazing creation, the texture is just right — but tastes like, well, peas. The Friday night before last when I ate there was the most fun I’ve had at a meal, purely over the food, in a long time. It’s my second favorite meal of the past twelve months behind Tetsuya in Sydney — which puts it ahead — in terms of sheer enjoyment — of the Inn at Little Washington, CityZen, Citronelle, 2941, Indebleu, etc. Minibar is a restaurant within a restaurant. It’s just six stools…

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