About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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500 KLM Miles for Online Booking

500 KLM Miles for Online Booking
Jul 16 2005

Click on this link by July 26 and choose “Reserve Your Free Gift Voucher” in the upper-right hand corner. You’ll get a voucher for 500 free KLM miles when you book a ticket on klm.nl between by January 1, 2006. Thanks to Free Frequent Flyer Miles for the link.

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Oops… bad timing

visa
Jul 15 2005

A new Destiny’s Child pre-paid Visa debit card was introduced last week. It’s probably been in the works for awhile, so I’m sure there were plenty of groans when the executives involved learned that Destiny’s Child is breaking up.

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Threats to National Security

bible
Jul 15 2005

Steven Levitt studies terrorism as an academic and realizes this makes him a threat to the state. It’s dangerous to carry pictures of 9/11 terrorists when you fly… It’s also dangerous, by the way, to claim not to have a bomb or to carry a bible through a security checkpoint.

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20,000 Mile Bonus Offer for United Visa Signature Platinum Class

united-plane
Jul 14 2005

The new United Mileage Plus Visa Signature Platinum Class, detailed earlier this month, has an offer of 20,000 bonus miles with first purchase along with the other card benefits detailed in my previous post. The application link won’t spell out the bonus miles — these links usually don’t — but the link is from an email clearly promising the bonus miles. In my experience with the United Visa, this works out perfectly well (although if you have any problems receiving the correct bonus, email me at gleff -at- yahoo.com and I’ll forward the text of the email).

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Several free items

DHL free stuff
Jul 13 2005

Free Dove deoderant sample Free $10 OfficeMax gift card for taking a survey from DHL. Free Bausch & Lomb ReNu contact solution sample. (I signed up for several at the same address, received them all.)

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Marketing price increases

nwa-planes
Jul 13 2005

Last year I explained why airlines instituted ‘fuel surcharges’ instead of simply announcing ‘price increases’. One reason is that customers seem to accept price increases more readily when there’s a story that accompanies the change. Another reason is that surcharges are often permitted in negotiated corporate travel contracts that have fixed prices. The dance that accompanies surcharges leads to some absurd explanations. Northwest has announced that it will no longer ‘absorb’ passenger facility fees (which they have to pay to airports that they carry passengers cross), and as a result will be adding those fees onto tickets. Gosh, I never knew that they were kindly ‘absorbing’ a fee for me. Turns out I was getting something for nothing! Airlines have recently instituted ticketing fees for using their call centers or buying at the airport. One…

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Reading the fine print for breakfast

breakfast parfait
Jul 11 2005

Brad DeLong points to the fine print in a hotel’s complimentary breakfast offering Fresh Fruit Parfait–Granola and yoghurt topped with Fresh Fruit OR Two farm fresh eggs, scrambled (Only) with choice of Bacon or Sausage. Served with country potatoes and a Croissant. Toast is not included with Hotel breakfast, Nor can it be substituted for the Croissant, however it can be purchased for $1.95. Coffee, Tea, Milk, Lemonade, Orange Juice, Apple Juice, or Pass-O-Guava Juice Only Is included with Hotel Breakfast Please No substitutions on Hotel breakfast. A $3.95 credit will be applied to other entries on the breakfast menu if you choose outside the box. Two comments. First, as Brad DeLong observes, the hotel squanders much customer goodwill through its complicated rules. Second, this hotel has to be a good candidate for a six…

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Cracking down on motel pricing

hotel
Jul 08 2005

David Rowell notes in his latest weekly email that Florida has settled with 23 hotels that were accused of price gouging during last year’s hurricane season. At One hotel in particular the daily rate for rooms at the motel increased from $55 per night to $75 and, in some instances, $100 per night. As a result the Airport Inn will provide restitution to guests affected by the price gouging practices, many of whom were over age 60. (I’m not sure why being 60 years old makes paying $75 for a hotel night especially problematic?) I addressed this issue when it came up last year: Via Chris Elliott, Florida’s attorney general filed complaints against two hotels for price gouging in the aftermath of Hurricane Charley. The attorney general has issued a press release to let voters…

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