About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Another Sharebuilder Signup Bonus

I still like their offer of 5000 eBay Anything Points for a new account the best — but signing up for a Sharebuilder account can also be a good way to pick up 2000 Delta miles (3500 for Delta elite members).Set up the account, which is free, and then choose to transfer $5 into the account from your checking account. Then establish a “ShareBuilderPlan” to make a one-time investment of $5 in whatever stock you want (it can be any stock because you’ll just buy a fractional share) and schedule it for the upcoming Tuesday (oddly, this plan only makes purchases on Tuesdays!). You’ll be charged a $4 commissiona and own $1 in stock and then Sharebuilder will credit you with your points.

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Inside Hilton’s CRM Strategy

There’s a fascinating article on Hilton’s investments in information technology in the August 12 issue of Hotels Magazine. Their system is called OnQ: OnQ is the IT centrepiece of a two-year-old Hilton customer relationship management (CRM) strategy – officially known as ‘customers really matter,’ though company wags prefer ‘customers rejecting Marriott,’ Hilton’s chief rival and the only other hotel company expanding at such a pace. The strategy is pinned on the idea that employees with a clearer idea of who customers are and what their past Hilton experiences have been can engineer constant improvement. The system is geared towards meeting customers’ preferences, speeding their checkin process, and in the future may allow Hilton to sell additional value-added products like theatre tickets based on show availability and guest interests.It can also tell the hotel chain when…

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Looking Up Security Wait Times

Via MSNBC’s Savings Sleuth, the TSA launched a new website yesterday to give average and maximum wait times by airport based on previous month’s data.This isn’t real-time information (which would be better – the Virginia DMV used to offer it, so it’s certainly possible) but I’ll take it.

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Spin to Win AA Miles

Learn how to update your American Airlines profile and spin a wheel to win 50, 500, 5000, or 50,000 miles (or just a discount from HP shopping). (Hat tip to Free Frequent Flyer Miles.)

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