About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Feeling comfortable about airport screening

Making security screeners federal employees wasn’t just supposed to be a sop to government employees unions. It was supposed to guarantee screener quality. But the New York Times reports that prospective screeners were given the answers to their tests, not that that was even necessary as simple as the questions were. Most of the questions on an examination to become an airport screener were rehearsed with the trainees before the test, according to the inspector general of the Transportation Security Administration, who called the practice “extremely disturbing.” Some questions were “simplistic,” and “a number of the questions were phrased so as to provide an obvious clue to the correct answer,” the inspector general, Clark Kent Ervin, found. There wasn’t much guarantee of quality. Unless we’re worried about whether they know the following: A multiple-choice question…

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Speculation continues about Atlantic Coast

Atlantic Coast Airlines, the regional carrier which derives more than 80% of its revenues from its express carrier relationship with United (primarily based at Dulles), has been the subject of much speculation recently. The airline has failed to iron out the details of its contract with United. United wants reduced costs and Atlantic Coast doesn’t want to budge. Atlantic Coast has threatened to go it alone.Along comes Mesa, another regional carrier, with an offer to purchase Atlantic Coast. Mesa flies under the banner of several carriers and would be well positioned to grow a relationship with one of many major airlines. One of those airlines is in fact United.In the latest chapter of the drama, speculation abounds that Virgin may be interested in taking a stake, perhaps along with Mesa. Mesa CEO Jonathan Ornstein is…

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Old mindsets die hard

In a story without any new news hook, the Detroit News reports that Northwest is at a standstill with its unions over pay and benefit reductions.Union contract negotiation is long and ‘laborious’ and full of posturing on both sides. Recently, the pilots union offered to forgo a contracted raise, and Northwest rejected the offer as too little. Presumably Northwest will have to pay the raise as a result. Months go by without contract discussions. Northwest said they’d file for bankruptcy if they didn’t achieve cost concessions by a certain date. That date passed and Northwest hasn’t filed.No wonder non-union carriers are cleaning the old dinosaurs’ clocks.

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Can’t get upgraded? Sue.

A new US class action lawsuit is challenging Korean Air’s rules for mileage upgrades. A U.S. resident in California brought a class legal action against Korean Air, arguing the airline company charged him an extra $200 for his ticket when he asked the company to upgrade his economy-class ticket to a business-class one using his accumulated flying mileage. … The company explained the plaintiff had to purchase a different ticket because upgrading one’s seat using their flyers’ mileage can only be done when the ticket is valid for more than six months. The one the plaintiff had originally purchased had the validity period of only three months. The plaintiff asked the court to order a suspension of their business practice arguing the practice was unfair because it was not stated in their service contract while…

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Protectionism in Malawi

The government of Malawi has ordered that official travel be on Air Malawi when the national airline flies the route. The argument in favor: “It is a good thing, but it all depends on the government budget in terms of how often the said public officials will be allowed to travel,” said Perekamoyo. He described the move as a “small bonus” to the airline, saying travel by public officials just contributes about a third to the airlines total revenue. The argument against: One senior government official at the Ministry of Finance who did not want to be named said that directive was not in line with the doctrine of liberalisation, saying Air Malawi must not be protected, but should be left alone to compete. But an official at Air Malawi did not want to be…

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