About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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New HEAT Tool Will Help American Airlines Delay More, Cancel Fewer Flights

american plane
May 29 2022

American Airlines is bringing the HEAT to reduce the number of flights they cancel during major weather events. HEAT stands for Hub Efficiency Analytics Tool and they’ve been using it in Dallas Fort Worth (aka ‘Doesn’t Function Wet’) and Charlotte.

At an employee meeting this month Managing Director of the American Airlines Integrated Operations Center Steve Olson shared the details.

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3 Things American Airlines Is Doing To Improve Its Operations In Dallas And Charlotte

airport
May 29 2022

In a talk to American Airlines employees mid-month, Chief Operating Officer David Seymour described the new tool that the airline is using to manage gate operations in Dallas, which they’ll be tweaking for Charlotte as well.

They’re already making progress reducing the amount of time planes spend taxiing to gates and reducing delays as planes get into and out of gates. They’re even reducing the frequency that planes land and find their gates occupied. All of this adds up to less time on planes for customers, and fewer times that customers are late – which means fewer misconnections.

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Is Northern Pacific The Scammiest U.S. Airline About To Launch?

May 28 2022

After announcing a revenue-based frequent flyer program that they’re calling a cryptocurrency they’re trying to raise money direct from the public in the form of an investment kickstarter, with the promise of free travel, elite benefits and… free booze for investors?

There are many reasons be be skeptical of the effort even if they didn’t seem to be incorporating the worst elements of businesses like Avatar Airlines which take a sixteen year old’s dream carrier off of airliners.net and marry it with an SEC criminal complaint waiting to happen.

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