About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Dripping Ceilings, Rotten Salads, And Crowded Lounges: American Airlines Premium Product Doesn’t Yet Justify The Premium Price

Jun 26 2025

Service in the U.S. is sad, and often cabin maintenance is, too. And that gets back to the premium experience that carriers are trying to merchandise. In order to generate a revenue premium you need to offer a product that’s valued at that higher price. Is it sad to say I miss Virgin America’s domestic first class?

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