About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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When Will The American Airlines Operation Recover From Meltdown?

Jun 21 2021

American Airlines cancelled 3% of its flights on Sunday, and about 2% already today. Cancellations appear to continue, and I’d guess will last through the end of the month until we hit the airline’s planned 1% pulldown of capacity for the first half of July.

If you’re flying a Boeing 737 especially this hits you hardest, since that’s the fleet type that’s been hardest hit by pilot shortages.

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The ‘Breakfast Included’ Hotel Rate Scam

Jun 21 2021

Some hotels offer rates that include breakfast. You need to figure out how likely to buy breakfast you are – and how much you’ll save. Sometimes the ‘breakfast included’ price is really just the room rate plus the cost of breakfast. And if you skip breakfast even one day, for instance you leave too early in the morning on the day you check out, you come out a loser on the deal.

But some hotels during the pandemic have been pulling a breakfast rate scam on guests.

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Star Of The Bachelor Refused Upgrade, Lashes Out Over $1000 Checked Bag Fee

Brittany Hockley, who made it to the finale of The Bachelor Australia in 2018 and returned for 2020’s Bachelor in Paradise, lashed out at Etihad Airways when they refused to sell her an upgrade to business or first class – but wanted $1000 to check her luggage.

First she complained she couldn’t book her extra checked bag online. Then she discovered at the airport that Etihad wanted $1000 to carry it.

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American Airlines Operational Meltdown Getting Worse

cockpit with pilot
Jun 20 2021

On Saturday morning I was first to cover the ongoing issue American Airlines is having mass-cancelling flights. They logged about 125 cancellations on Saturday after a big cancel day on Friday. That’s about five times as many flight cancellations as United Airlines and Delta combined.

Today is worse than yesterday with 176 cancels already. That’s nearly 50% more than Saturday. And there are already about 100 cancels on the books for Monday.

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As American Staff Eject A Passenger From Flight, The Man Throws Up In First Class

Jun 20 2021

Several passengers were removed from American Airlines flight 1174 from Philadelphia to Miami on Saturday after a man threw up in the coach lavatory prior to departure.

Reader Robert G. was on board on a paid first class ticket sitting in 2B. He had noticed the sick man with what he described as “a weird walk” when they were still at the gate. As the man was coming forward from the back of the plane he stopped at row two and vomited all over this first class passenger.

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