Marriott revealed that wall mounted toiletries save a couple thousand dollars per hotel each year. That’s a big savings across all of their managed North American properties who are making the switch from individual bottles.
Now IHG will replace mini bottles with bulk toiletries across all 17 of its brands. Naturally they say they’re doing ‘what customers expect’ by giving customers less and not sharing the savings they’ll reap across “843,000 guest rooms in more than 5,600 hotels” when the change goes into effect during 2021.
The problem is that wall dispensers are awful and must be stopped.
- They don’t get refilled properly and when they do get refilled hotels are more likely to use counterfeit products.
- They’re germ magnets.
- And guests have been known to put stuff in them you wouldn’t want there. Even where there have been safeguarding locks in place I’ve had rooms where those weren’t locked.
California is working to ban plastic toiletry bottles in accommodations altogether by 2023. It turns out this is a gift to corporate hotel interests under the fig leaf of the environment.
Customers may not like this. But what if customers had no choice? Hotels could cut costs and not worry about competition. California’s proposed ban would be a gift to hotel bottom lines by enforcing a cartel that limits how customer-friendly their bathrooms can be. Enforcing a ban means hotels save money, and competitor hotels can’t compete on experience with single use toiletries.
Of course cheap bulk wall mounted toiletries aren’t the only way to replace individual plastic bottles. The first time I stayed at The Nines in Portland I discovered individual Bee Kind toiletries in a heavy paper – so biodegradable – packaging.
If hotels were doing this for customers and for the environment they’d consider changing the packaging, rather than moving to bulk wall mounted provision of shampoo or they’d consider adding amenities with the savings. Instead the environment is used as a fig leaf for cost cutting and customers who care about the environment and hotel quality shouldn’t put up with that.
(HT: Jonathan W.)