Probably the most famous hotel complaint ever is the 2001 Powerpoint Yours is a Very Bad Hotel created by Tom Farmer and Shane Atchison from Seattle who showed up at what was then the Doubletree in Houston. Though they had guaranteed reservations they were being walked and the desk clerk couldn’t have cared less.
I was reminded of that complaint when I saw this video of a front desk clerk losing it at the Country Inn & Suites in Newport News, Virginia last week.
I don’t post a lot, but my mom came down for my son’s birthday and was placed in a non smoking room that was obviously smoked in. The guy obviously had a problem with us, listen when he turns to go back in his office.
The hotel’s general manager apologized. The front desk clerk — just like the one at the DoubleTree in 2001 — lost his job. That’s a sad ending but not everyone is well-suited for a customer service role, and he’s probably better off finding a better fit than waiting around until the next guest pulled out their cell phone to videotape him.
(HT: One Mile at a Time)