Bits ‘n Pieces for January 25, 2013

News and notes from around the interweb:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I love Delta’s response. In blunter language:

    “Yes we invade your privacy for our marketing purposes. We are sincerely and extremely sorry that you were able to get a glimpse of what we do. We shall strive to make sure that never again will it be so easy to get this level of transparency in what we do with sensitive information about you.”

  2. And not a word about the fact that much of the information they did have is incorrect. Something I’m sure they would rather their potential customers for this data not be aware of….

  3. I find Delta to be an offensively tone-deaf and bureaucratic company, convinced that its corporate-eze communication is a) adequate, and b) fools everybody, or even anybody. Executives and other employees making and following Delta policies may be deluded, but more likely they simply have made a calculation, believing we are not smart enough to get it and/or we’re sheep. Though they have lost my business because of that attitude, they are consistently more profitable than their counterparts, so their estimation may be correct. I truly love giving my money to companies that treat me well, treat me honestly, treat me fairly, and treat me like an adult. As a byproduct, I usually focus on the positive of corporations that treat me that way, but I do hope, that some day, Delta’s arrogance bites them on their collective tushes.

  4. I am so disappointed that I missed your post re: Delta. I would love to see that data. Oh well, PH Tokyo is lovely, as always!

  5. I tried the link that was posted about the data, but it only came up with one liner bcInd”:”Y”. Maybe it’s because I am in Asia. Glad not a lot was posted out there though.
    Although I’ve been reading a lot of poor form about Delta, I’ve yet to encounter such problems and hope I don’t. I have had very polite customer service and am very much looking forward to the lie-down flat bed from ICN-DTW. I’ll let you know how that trip goes, though. 🙂

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