Frontier Airlines, remade in the image of Spirit, has its share of bizarre policies and even stranger passengers.
But what Frontier Airlines really cannot abide, it seems, it a passenger who is blind. At least if Kliphton Miller’s experience is any indication.
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Miller is 44 years old, blind, and travels with his 18 month old granddaughter. He reports never having had a problem with American Airlines or Spirit.
On May 23 he traveling Tampa – Las Vegas, bringing his granddaughter home to her parents. Or so he thought.
While he manages to get through the security checkpoint himself, and finds his way through the airport, when he asked a Frontier Airlines employee for assistance boarding,
that’s when airline employees began to question his ability to watch over the young child during the flight.
Frontier employees told Miller that he would be a liability in the case of an emergency. They said it was against their corporate policy to let him on board.
He says he can manage by himself if he needs to, and even changes his granddaughter’s diaper on his own in the lavatory although “[u]sually flight attendants will help.” He “was a single dad for 10 years” and was a stay at home father and he believes he’s “completely capable.”
Frontier refunded his ticket. He flew two days later without incident. But it was only a Department of Transportation complaint, apparently, that elicited an apology from the airline.
“We apologize to the passenger for the inconvenience he encountered while traveling with us last week. There was a customer service failure during his travel experience with us at TIA,” said Richard Oliver, a spokesman with Denver-based Frontier Airlines. “We have coached airport team members and ensured compliance with Frontier policy that ensures all passengers are treated with respect and ensures that we are sensitive to their individual travel needs.”