A British Airways flight once literally had to divert because a passenger’s lavatory trip created such a bad smell. But what happens when a British Airways passenger doesn’t make it to the lavatory?
One British Airways passenger flying London – Cape Town was assigned a seat in economy that he discovered was wet. He reports that a flight attendant agreed with him that the moisture was urine. She “handed him wet wipes to clear up the mess himself.”
‘I called the stewardess who agreed the dampness was urine. She went to the toilet and came back with some wipes and expected me to clean up the mess myself.
‘I told her, “I can’t sit here” but she just laughed. Her response was, “I can see you are going to work me really hard on this flight, aren’t you?”‘
…’In the end, I put a plastic bag over the seat and covered it with a blanket.’
British Airways London Heathrow – Capetown is Served by a Boeing 747
The man complained to British Airways and was offered 5000 Avios as compensation for an 11 hour 30 minute flight on top of plastic on top of moisture.
He said he ‘wanted a real apology’ but apparently didn’t get that, however BA upped its compensation offer to “a flight voucher worth £435, or a free upgrade on his next flight to Cape Town.”
British Airways staff have been asked to stop urinating in the cargo holds of their aircraft. However when it comes to seats, that’s usually other passengers. Most passengers don’t know this but you can usually use the lavatory even when flight attendants tell you to keep your seats.
Last year alone:
- a self-medicating man urinated on the floor of a Boeing 787 headed for the U.K..
- a man on an American Airlines San Francisco – Charlotte redeye pulled his pants down, arched his back, and… A flight attendant sent him to the bathroom. Where he promptly fell asleep on the floor.
- a man brought his own alcohol onboard and then urinated on other passengers.
Legacy US Airways Airbus A321 Economy — Right Next to the Lavatory
A union representative claims the British Airways seat incident is about cost cutting and not paying cabin crew enough,
‘The Cape Town route is staffed by cabin crew who earn a pittance and have been taking industrial action. This passenger’s experience suggests the service is being hit.’
It seems like a flight attendant union rep says flight attendants will provide poor service unless they’re paid more. There’s a reason British Airways customers are better off when cabin crew go on strike.