At American Airlines cleaners frequently board an aircraft and start cleaning before passengers are off the plane. That’s not a great experience, but the airline frequently tries to turn planes around with unrealistic schedules. At least they’re getting cleaned.
British Airways in contrast has trialed ways to reduce cleaning to see if passengers complain. Now they’re taking a new approach — testing the elimination of cleaning altogether on some European flights returning to London. That saves money and saves time, though obviously it sacrifices passenger experience.
British Airways CEO Alex Cruz has said that BA would always be a premium carrier, but you know when a CEO has to say that it isn’t one any longer.
Paddle Your Own Kanoo reports that a memo from the cabin crew union at British Airways outlines a test not to clean planes between intra-European flights.
It has been brought to our attention that British Airways have begun a trial whereby there will be no cleaning completed in the cabin during turnarounds..The company has confirmed that this trial is being carried out in response to improving turnaround performance for customers and will focus particularly on reducing delays during times of disruption
The week-long trial will focus on some short haul routes. Flight attendants are being asked to collect as much trash as they can prior to arrival, something they already more or less do, while the uniion is telling them not to do any cleaning “under any circumstances” once the flight lands, emphasizing “it is absolutely imperative that crew DO NOT do any cleaning of seat pockets, crossing seatbelts etc”