An Italian customer wrote to Emirates customer service to complain about a flight attendant who was texting using her phone while sitting in the jump seat. He said he’s a Skywards Platinum member, and he was going to complain broadly in social media unless he received compensation. Emirates fired the flight attendant.
Cabin crew, though, doxed the guy and also have been gossiping about him claiming he steals salt and pepper shakers from aircraft and tries to scam ‘to go’ bottles of wine. They want flight attendants to be on the lookout for the guy, looking out for him taking phtoos inflight (since he took a photo of the flight attendant he complained about) because UAE law places restrictions on photography of others.
They want revenge against the customer and also to deter others from reporting flight attendants for minor infractions.
- This is one side of the story, and we don’t know how service actually was during the flight
- Emirates is really the one responsible for its policies, and for employee discipline – not the passenger
- The complaint does seem petty, and certainly is by U.S. standards, but standards very much vary across the world.
- While this may seem too extreme, but the U.S. model where there are virtually no consequences for failing to carry out on board duties is extreme too.
Though the story is making the rounds now, the incident took place before the pandemic. I’d advice any cabin crew member now to adhere to service standards to the letter, because airlines are looking for excuses to fire staff.