Can You Help Me With a Gogo Internet Problem?

I know all the jokes about Gogo internet (‘NoGo’). But I find it indispensable. It’s internet on an airplane moving at speeds in excess of 500 miles an hour. And the latest technology is much faster than the older installs, though they’ve had their challenges even with new satellite internet to be sure.

However I’ve got a unique problem it seems and no one at Gogo has any useful suggestions for me. I’ve tried several times.

My wife’s computer cannot log into Gogo inflight internet. She has no problem connecting and using any other internet. I’m able to access the connection just fine on my laptop when sitting next to her, and she’s able to access it with her (Android) phone. So the problem is specific to her Lenovo Yoga 900 running Windows 10.

She can see the Gogo Inflight internet connection, and she can connect to it. But she cannot resolve the gogo page (http://airborne.gogoinflight.com) to log in.

  • I’ve deleted the saved Gogo connection profile
  • I’ve ensured her wireless drivers are up to date
  • DNS is being obtained automatically
  • No static IP is set

I’m out of ideas. So I’m hoping you might have some.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I solved this problem on my laptop last week by using the Automatically get DNS From the Host suggestion further up in these replies. Thanks!

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