American Airlines is the only U.S. airline that offers three-cabin first class. This is available on their Boeing 777-300ER aircraft that fly to London, Hong Kong, Sao Paulo and Buenos Aires. It’s also available on their Airbus A321T aircraft that fly mostly between New York JFK and both Los Angeles and San Francisco.
American has dedicated business class lounges called Flagship lounges at New York JFK, Miami, Los Angeles, Dallas Fort-Worth and Chicago. At all but Chicago there’s also a Flagship First Dining room which is reserved for first class passengers. There’s sit down dining and made to order food, along with a private bar.
Flagship First Dining New York JFK
Bryan S. relayed his recent experience at the New York JFK Flagship First Dining before a flight to Los Angeles. He paid for business class and spent miles to upgrade himself and his wife.
An airport dining facility needs to be fast. A first class dining facility needs to be properly staffed to attend to first class passengers. Brian was disappointed to find that this one was neither. While their orders were taken promptly he reports that it “took about 30 minutes to get our crab cakes and vegetable ‘ramen’.”
Take a look at the ramen and see if you can spot anything wrong with it?
There’s chopsticks. There are vegetables. But as Brian noted, while the vegetable ramen “had a good kick” it didn’t have any ramen noodles.
It turns out the lounge had run out of noodles, and substituted cavitelli pasta instead. Nobody mentioned this – 30 minutes passed and this is what was delivered and it was too late for him to order anything else (and wait another 30 minutes).
After mentioning to the server that it would be really helpful, if a dish was going to come out differently because the kitchen is out of something, that this might be mentioned to the guest right away so they could deliver something else guess what happened?
Same thing happened with the Neapolitan cheesecake – it was supposed to be on a graham cracker crust – instead it was plain, and came with 2 cookies.
There were six other people in the dining room at the time. Drinks were slow to be delivered, and no one was around after food had been delivered. Dessert took 15 minutes to deliver, even though it was pre-prepared.
He does say that “the flagship lemonade was delicious” and compliments the friendly servers on their demeanor. However none of this sounds very first class, which is disappointing because it’s what American leans on to differentiate itself from competitors in pursuit of the most premium business.