Premium American Express and Capital One customers have been frustrated by getting turned away from Virgin Atlantic lounges in the United States.
- Plaza Premium Group has a lounge access agreement with these banks, and had a contract to deliver guests to these lounges.
- Virgin dropped Plaza Premium Group from staffing several lounges, replacing them with Sodexo. However the PPG contract remained in place.
- Yet Virgin staff were turning away guests, despite this contract, and not for allowable reasons such as crowding.
This was a mess all around. San Francisco especially was known to turn people away from empty lounges, as I understand it, because local management doesn’t like to allow entry – essentially local Virgin staff violating their contract.
It appears that this has been resolved. Virgin Atlantic lounges are available during limited hours to Priority Pass, and that benefit remains in place subject to capacity controls (and during those non-peak hours or Virgin, food service gets dialed back).
And Capital One shares that there’s still direct access, not via Priority Pass, to the Washington Dulles Clubhouse.
Venture X and Venture X Business Capital One cardholders retain access to the Virgin Atlantic Clubhouses at SFO, JFK, and IAD through Priority Pass via our Partner Lounge Network, subject to availability based on Virgin Atlantic policies.
Venture and Spark Miles cardholders retain access to the Virgin Atlantic Clubhouse IAD through our Partner Lounge Network and can use their two complimentary visits per year to visit this lounge, subject to availability based on Virgin Atlantic policies.
The Virgin Clubhouse at Newark, no longer supporting Virgin flights, has been closed. It appears that there’s no credit card access to the Boston Clubhouse, though perhaps if that lounge re-opens it will be added.