Category Archives for Airlines.
Here’s the state of an American Airlines A321T seat. These just haven’t seen much maintenance lately at all. Airline executives acknowledged that the A321Ts were getting long in the tooth as far back as 2019, but didn’t want to refresh them. They did promise to clean them better.
An American Airlines passenger showed up at the airport on time. Their flight took off on time and landed on time. They made it to their connecting gate – but the airline told them that because of a “delay” they wouldn’t be allowed to board. Their seat was given to someone else. And they were forced to add 7 hours onto their trip, flying to Dallas via Moline, Illinois.
A reader was refused check-in by Frontier Airlines in Raleigh when they were trying to fly to Boston. They report showing up at the airport counter 50 minutes prior to departure, thinking that’s plenty since they have CLEAR for security and didn’t expect more than 5 minutes to the gate.
The CEO of Frontier Airlines, Barry Biffle, decided to record a video about the airline’s financial prospects for employees. So he went to the lavatory on his flight, sat down and hit record.
The United Airlines flight attendants union sent out a message to cabin crew telling them not to reject a contract that gets sent to them under the theory that it’s always best to turn down the best deal. This suggests to me that the believe a contract is close. United’s flight attendants haven’t had a raise in over five years.
United Airlines is telling flight attendants to stop leaving passengers behind on empty planes. Customers fall asleep in their seats, everyone gets off the plane – and flight attendants have just been leaving them there.
American Airlines is rolling out a new afternoon tea service in all cabins on flights from London and Paris to the United States. This is a test and it’s not yet clear when it will end, but looks promising.
A United airlines flight attendant has sparked significant backlash after sharing a Paris layover story online. She and her fellow crewmembers left a junior flight attendant behind at Charles de Gaulle Airport. Rather than feeling bad about this, she criticized the colleague for being “cheap” and bringing her own food which caused them to separate.
American says flights go on sale Monday, but the first flight is actually already loaded for sale. Basic economy is $115, while standard economy is $160 and domestic first (business) class is $662 one-way.
This new commitment to an expanded terminal F signals real planned growth in Dallas for American, and planned widebody and international growth as well. I had been quite negative on the project, but I think this plan turns me around and gets me a bit excited about growth opportunities.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
