Category Archives for Airlines.
A Royal Jordanian pilot told passengers while flying over Israel that they were over “Palestinian lands” and called Jerusalem the “eternal capital of Palestine.” The announcement drew anger in Israel and talk of treaty consultations, though threats to pull Jordanian overflight rights are unlikely to go anywhere.
JetBlue’s CEO gave graduates a commencement message about character, reputation, friendship, and not confusing achievement with who you are. In the age of AI, that lesson matters more because capability is becoming abundant while trust, judgment, courage, and human connection become more scarce.
Thousands of American Airlines employees claimed the carrier’s 2016 uniforms caused rashes, respiratory symptoms, and other health problems. A federal appeals court has now ended one major case, ruling the employees lacked admissible expert evidence proving the uniforms caused their symptoms.
Give A Mile uses donated United miles to book urgent flights for people trying to reach loved ones in hospice or critical care, with one week left in its campaign.
Japan Airlines CEO Mitsuko Tottori will take another 30% pay cut after flight attendants broke pre-duty alcohol rules, forcing a Hiroshima–Tokyo flight delay. JAL fired or suspended the crew involved, banned flight attendant layover drinking, and again showed a level of executive accountability rarely seen in the airline industry.
Flight Attendants are openly discussing asking pilots to turn on the seat belt sign when they want passengers to leave them alone, even without expected turbulence. This reflects bigger questions about airline culture, cramped galleys, and how safety signals are being used to avoid customer service.
All-business class airline Beond is two months behind paying staff, according to an internal memo, while asking crew to keep flying charters so it can secure funding and cover back pay. The airline has paused scheduled Maldives service for the summer and says Middle East conditions have made cash management difficult.
An American Airlines flight from Dallas – Fort Worth to Monterey flight was delayed on Sunday after pilots were locked out of the cockpit and maintenance had to climb in through the window.”
Air France canceled a family’s confirmed award tickets after check-in, forcing them to buy $8,354 in replacement flights. Internal emails accidentally sent to the customer show staff struggling to justify the fraud claim after the fact.
U.S. airlines once sold sex appeal through young, thin, unmarried flight attendants, but deregulation, civil-rights law, and union seniority ended that model. Yet this hasn’t taken hold everywhere, as some Asian carriers still use age, weight, grooming, and appearance rules as part of cabin crew branding.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
