Category Archives for Airlines.
Delta is now selling first class from just $26 more than coach. Only 12% of premium seats still go to upgrades—a number that shows how little airline loyalty is worth today.
American Airlines once promised to be “Something Special in the Air.” They lost that spark as managment misjudged every industry trend over the last 12 years. Now, as the airline talks premium, the real question is whether it can rediscover what made it great in the first place. Does this team of executives know what it takes?
American Airlines is shutting down its customer service counters at its Washington National airport hub. They only plan to open it during major irregular operations events, with passengers expected to use their mobile app or phnfor rebooking assistance instead.
A United Airlines flight attendant is suing the carrier after learning her pilot boyfriend secretly shared intimate photos of her online, alleging United ignored warning signs and failed to protect employees from repeated misconduct within its ranks.
Today it was no coincidence that the CEOs of Delta, American and United all took the same public position on the government shutdown – that it needs to be resolved in exactly the way that the political leaders who regulate them says it does.
In an awkward CNN interview, Delta’s Ed Bastian struggled to justify partnering with a state-funded Saudi airline after years attacking Gulf subsidies — a verbal pretzel that shows how far Delta’s principles have bent.
After years of relentless devaluations, United Airlines has quietly reversed course by cutting MileagePlus business class award prices—sparking fresh hope they might finally be ready to compete for customers again. But can travelers trust United’s latest pivot, or is it just another fleeting promise?
A leaked internal employee briefing, obtained exclusively by View From The Wing, shows how American Airlines leaders are mapping out the carrier’s fight to turn the business around — from new routes and retrofitted cabins to a renewed premium focus.
Southwest’s Chief Operating Officer spoke with unusual candor about a bruising year for the airline — from cratered morale and activist investor pressure to a sweeping transformation that could soon include first class, lounges, and long-haul flights.
Southwest Airlines is officially entering the airport lounge business, with its first-ever lounge lease approved for Honolulu Airport. This strategic move signals a major shift, as Southwest aims to attract premium customers and bolster its co-brand credit card appeal. Here’s what we know so far.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
