Airlines

Category Archives for Airlines.

Southwest’s $140 Million Penalty: The Scary Truth No One Should Be Happy About

Dec 18 2023

The Department of Transportation has settled with Southwest Airlines over its meltdown last Christmas, with the airline agreeing to a $140 million penalty (but not really). It took DOT a year to deal with this. Customers who were inconvenienced in the mess do not get anything from this. And Southwest Airlines doesn’t deserve it in any case.

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Are Airlines Thinking About Seat Fees All Wrong?

Dec 16 2023

For years airlines ‘gave away the value of seat assignments for free’ to customers. That’s no longer true. And the tax code encourages airlines to charge for seats, too. That’s because base airfare for domestic flights is taxed at 7.5%, while fees aren’t covered by this excise tax. Airlines have an incentive to move money from the fare into fees.

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Breast Milk Battle on American Airlines As Gate Agent Leaves Mom In Tears

Dec 16 2023

An American Airlines passenger shared their ordeal boarding a flight with breast milk and being told they weren’t allowed to bring it on board, they’d have to ‘consolidate’ it into their carry on or give it up in order to fly.

The woman began crying and tried to show the agent her employer’s rules. Eventually she broke down, because the milk would spoil without being in the cooler packed with ice the way she was carrying it. She “squash[ed] some of it into [her] bag but couldn’t make it fit with the ice so most of it is unusable.”

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