Category Archives for Airlines.
The current status program was itself a big improvement, and it appears that the 2024 changes are generally improvements as well.
The FAA is considering a rule to treat public charters the same way as large commercial airlines, rewriting rules going back 30 years. This would mean that co-pilots for carriers like JSX and the proposed SkyWest Charter could only employ co-pilots with 1,500 hours of training (whether in a tethered hot air balloon or otherwise) and JSX wouldn’t be able to fly from private terminals.
JSX emailed all of their customers asking them to comment on the FAA’s proposed rulemaking. Over 20,000 people filed comments to oppose these changes. Does that matter?
Emirates as a company hasn’t prioritized loyalty and so the head of loyalty optimizes within that framework. Revenue management won’t release award inventory to the program to any meaningful degree, so Skywards is stuck promoting using their miles as cash towards flights on the airline and cannot buy excess inventory to sell at a profitable discount through the frequency program.
While coffee in the air faces too many challenges to be really enjoyable, it’s perhaps the most important tool in the toolkit for solving inflight problems – and it can keep a flight from becoming miserable.
Air Canada has suspended a pilot who went on a social media posting rampage against Israel and Jews. The pilot posted to his since-deleted Instagram account in uniform draped in a Palestinian flag and stating, Israel – Hitler is proud of you – terrorist state,” “F- you Israel. Burn in hell” and “Keep the world clean” as a caption to eliminating an Israeli flag.
Sometimes there’s no avoiding it, and you need to put more than one airline in the same reservation. That’s supposed to be the point of airline alliances, and joint ventures are supposed to work even better, though in practice they rarely do.
And sometimes it’s cheaper to book a codeshare or partner itinerary. Just know that this savings isn’t ‘free’ but rather comes at a customer service cost if there’s a schedule change or if your plans change.
Marriott Bonvoy Titanium and Ambassador members, and United Gold elites and higher, can earn extra points when flying or staying with the other partner through December 9.
American Airlines advertises meals as one of the benefits of first class travel. Specifically, “Meal service on flights over 900 miles during meal times.” They say they are “elevating your dining experience” and that meals in premium cabins “are healthy, delicious” – so it’s not just food, it’s good food that’s good for you, too. Of course airlines advertise one thing to convince you to buy a ticket, and to spend more. And they deliver something else. One of the most common occurrences is advertising their most comfortable seats to get you to spend more to upgrade from coach to first class, and then delivering something entirely different. For instance this was a pitch to upgrade to first class on a standard domestic Airbus A321. They show you that you’re getting their lie flat seat…
A status match campaign that only offers a match, and processes the match is… ok. But it’s also a wasted opportunity. The match needs to be as fast and seamless as possible, and then needs to follow up with the customer to help them understand and use their benefits and see why their choice to shift their business is a good one for them.
No matter what you think of JSX even (and they are fully legal, achieve high safety standards, and deliver a quality product), it’s embarrassing to see one-time maverick Southwest Airlines having turned into a creature of cronyism. They’re using the government to shut down competition at Dallas Love Field the way that major airlines in the 1970s tried to use government to shut down competition from them.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
