Feb
14
2025
I don’t believe any company, in any industry, has paid out more cash profit sharing in nominal terms than Delta (ever).
Happening Now: Delta Pays $1.4 Billion Profit Sharing, Topping All Other U.S. Airlines Combined
Airlines
Category Archives for Airlines.
Air Canada Lost Their Luggage — Then Sued the Passengers (On Christmas Eve!)
Feb
14
2025
The man and his wife flew from Toronto to Vancouver in 2022. Their bags were lost. They didn’t get reasonable compensation, so they complained to the Canadian Transportation Agency who awarded them $2,079. After two years, the airline did not pay. Instead, they’ve filed suit against the couple. In fact, the passengers were served on Christmas Eve.
American Airlines AAdvantage Fixes Frustration, Makes Your Miles Easier To Track And Search
Feb
14
2025
The American AAdvantage account activity page has been redesigned. Tiles are gone, and there’s a proper transactions list now and those transactions are sortable, searchable, and filterable.
American Airlines Sad Buy On Board Food: They Hid Cheese Plates For Elites—But Couldn’t Spare A Plastic Knife
Feb
13
2025
The thing that struck me most about the cheese plate – aside from how sad it was – is that is consists of big chunks of cheese, crackers, grapes and a chocolate. But there is no plastic knife to slice the cheese. So you’re stuck taking big bites out of these cheese chunks. It is… awkward.
Who’s Sitting In First Class? Data Shows Airlines Are Selling These Tickets To High Income Males From The West Coast
Feb
12
2025
When I was first traveling for work, the first class cabin was mostly upgrades. And that meant it was frequent business travelers, who skewed middle aged and male. First class fares have come down a lot, there are plenty of upsells to leisure travelers, and as little as 13% of first class seats may be going to upgrades (Delta, but other airlines are catching up to them). The demographics of who is sitting up front have changed, but there are still remnants of the past.
American Airlines Rolls Out First-Class ‘Sliders & Fries’: New In-Flight Burger Challenges Delta’s Shake Shack & United’s Classic
Feb
11
2025
United Airlines and Delta Air Lines both offer burgers as one of their domestic first class catering options. American Airlines is joining the burger bandwagon.
Sliders and fries are heated at the same temperature as the rest of American’s entree choices, for a period of 30 minutes. Condiments apparently do not accompany the meal tray but are available on request.
American Airlines Creates New Customer Experience Unit, Names Chief Customer Officer To Drive Pivot To Premium
Feb
11
2025
A couple of weeks ago I revealed exclusively that American Airlines CEO Robert Isom had pivoted to begin talking about a premium focus in the airline’s strategy. In employee remarks following the airline’s fourth quarter earnings call, Isom talked about attracting customers willing to pay more for better services.
He said that the airline is going to have a “rededication and a renewal to focus on the customer experience.” And he talked about this as “the next order of business, we’re going to organize around this.” And says “you’re going to hear some things very soon.” The start of this appears to be today’s news.
Disloyal: JetBlue Now Imposes Basic Economy Restrictions On Cheapest Points Tickets
Feb
11
2025
Airlines used to treat award travel customers better than customers on paid tickets. After all, passengers traveling on points had shown a lot of loyalty to get there. It was their reward, and the trip was something to be celebrated!
That’s not really true anymore, but until now only Delta has been willing to say so explicitly.
Delta’s Exacting Appearance Test Filters Out Flight Attendants Who Fail Detailed Instructions
Feb
10
2025
Delta made international headlines, having to tell candidates for flight attendant roles that they need to wear underwear when showing up for an interview. It turns out that the airline is doing a lot more judging by appearance at hiring events.
Inside the Award Seat Crisis: Air Canada On Dynamic Pricing Of Partner Awards As Too Many Miles Chase Too Few Seats
Feb
10
2025
Airlines are at risk of killing their golden goose. Miles motivate customers, but customers need to be able to use their miles. Airlines have gotten better at selling their seats for cash, frequent flyer programs want to retain their margins, and so members get squeezed.
As a result, airline executives call for ‘revisiting the model’ of frequent flyer programs – the model that made them successful, multi-billion dollar enterprises.
