Airlines

Category Archives for Airlines.

United Airlines Award Sale, Reduced Mileage Cost For Japan Travel

Mar 31 2023

United Airlines is running an award sale to Japan for 25,000 miles each way in economy. It’s marketed in a bit of a funny way, since they’re promoting both paid fares and awards on sale – the lede is about financing the trip for “$74/mo!”

I think it would be interesting if they promoted awards as ’12 months same as miles! Japan for just 2,083 miles per month!’ But financing travel is bigger business than you might expect.

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United Airlines Has A New Plan For Flight Attendants To “Wow” Customers

Mar 30 2023

United Airlines wants flight attendants to greet customers and thank them. They want cabin crew to offer to hang coats in premium cabins and offer pre-departure beverages. And they don’t want crew gossiping loudly in the galley.

If the airline’s flight attendants can do this, United believes they will earn a revenue premium since they argue that research suggests “service is more important to customers than price.”

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United Flight Attendants Sue, Say They Shouldn’t Get Fired For Bullying If They Have Seniority

Mar 30 2023

A little over a year ago United Airlines fired two senior flight attendants who were union leaders. A junior crewmember reported their mask violations, and then the two senior crew solicited false conduct reports against the junior flight attendant in retaliation. United uncovered this, and had no choice but to fire the union reps.

It turns out United fired six senior flight attendants for bullying junior crew. And the six flight attendants are suing for age discrimination.

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12 Realistic Ways To Make American Airlines Better

Mar 29 2023

With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.

As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.

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