Category Archives for Airlines.
American Airlines is looking to fast track business travelers to elite status. There’s no registration required, all you need to do is book your tickets including your AAdvantage number and either a Business ExtrAA (small business program) account number or corporate travel program identifier.
The new Alitalia is handing out elite status to most anyone that wants it. Meanwhile Emirates is aggressively status matching anyone who reports living in Italy, in their Skywards account and to StatusMatch.com in their latest promotion.
American Airlines and the Austin airport are announcing plans for a new Admirals Club near gate 14 that’s twice the size of the current club.
United Airlines has a new ‘cash and points’ option for using miles to reduce the price of a ticket. It is not a good deal, and not a good use of miles.
Gone or on the way out are Boeing 777-300ERs, 777-200LRs, and Airbus A330s. Gone as well the Airbus A380s featuring one of the world’s best first class products. Their long haul fleet instead will consist of Boeing 787s, 777-9s (when those are eventually ready), and Airbus A350s. Only a subset of Boeing 787s will even offer a first class cabin.
Etihad has finally revealed their Airbus A350 with new business class – or at least photos have been shared, rather than the airline officially releasing them.
At an employee Town Hall meeting on Tuesday, November 12 at LaGuardia airport, American Airlines Chief Revenue Officer Vasu Raja shared how the airline is thinking about the New York market going forward. Here are 8 observations he offered about what’s changing for American in New York.
At an employee town hall event at New York LaGuardia on Tuesday, held as the elimiantion of the Northeast Shuttle was being announced, Chief Revenue Officer Vasu Raja explained the decision. He offered that the things that made the Shuttle different were outdated, like newspapers (Covid and the internet), free drinks (changing norms), and rear-door deplaning (changes to airports).
Singapore Airlines sweats all the small details, not just the mechanical ones. They built a model Airbus A380 using manila envelopes and the seats inside the plane even reclined. Tag line: “It’s the small details that make giants in the sky.” Bingo.
Which brings me to meal service on American Airlines.
American Airlines has more debt than competitors and financially underperforms the industry. It’s had unhappy investors, unhappy employees, and unhappy customers. In fall 2019, after American lost its joint venture with South American megacarrier LATAM to Delta, there was a lot of speculation that management would be ousted. There was a low-level leadership reshuffle, but no one at the top left.
Rewarding customers who spend more on tickets isn’t the same as rewarding customers who are most profitable to an airline company, let alone incentivizing customers towards becoming more profitable.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
