Airlines

Category Archives for Airlines.

Delta’s ‘Queer Eye’ Safety Video That Will Never Be Seen On Board

by Gary Leff

I’m not sure how much value ‘fun’ safety videos actually ad. Do they get us to pay attention? Perhaps, but I’m not sure they get us to understand, internalize, and remember the safety information. Perhaps we focus on and remember the non-safety elements to the exclusion of the information that’s more important.

I love creativity in these videos anyway. They’re fun, they make me smile. Queer Eye (née Queer Eye For The Straight Guy) doesn’t do it for me per se, I’m beyond reclamation, but I applaud the attempt nonetheless.

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American Airlines Union Wants Bad Behaving Passengers Reported To The FBI

by Gary Leff

tsa logo with text on top
Jul 06 2021

Occasionally things have gotten out of hand, and passengers have become violent. There’s a much greater proportion of leisure passengers now, and first-time passengers, than ever before (“every airline’s passengers are Spirit Airlines passengers now”) and we’ve seen video of shocking confrontations that became violent against cabin crew. Those are so shocking, in part, because they are also still so unusual.

However the American Airlines flight attendants union is telling its members that if things escalate to create an unsafe situation, getting law enforcement involved may not be enough. They should get the FBI involved.

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“The Only Customer Ever Banned By US Airways” Actually Got His Miles Back

by Gary Leff

usairways
Jul 05 2021

The airline “assigned [its] vice president of customer service to be his personal liaison” and Gitomer asked that VP for a consulting job. Chiames said, though, that it was his “verbal abuse of our employees.. [which] have left employees in tears” that led to the banning.

Gitomer, for his part, “described himself as a demanding, but not abusive, customer. He remembered only one time that he made an employee cry, several years ago.”

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