Airlines

Category Archives for Airlines.

How Close Did American Airlines CEO Come To Losing His Job Last Year?

by Gary Leff

parker talking to somebody
Jul 20 2020

Before the pandemic American Airlines underperformed the industry. They had more debt and lower profit margins. They had managed to alienate customers, employees, and investors alike. Their own data shows they had chased away frequent flyers.

When American Airlines lost their LATAM partnership last fall the floodgates of criticism finally opened. People were openly asking how the Board of Directors could abide a plummeting share price and broken operation at an airline which seemed strategically adrift?

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Why First Class Meals Matter, And American Airlines Is Headed The Wrong Direction

by Gary Leff

Jul 19 2020

American Airlines is dropping meals on most domestic flights that are over 2200 miles as well as short haul international. These flights, that have been receiving single tray meal service in first class throughout the pandemic, will get a fruit and cheese plate instead.

Here’s why this ‘first world problem’ actually matters more now than ever.

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Southwest Airlines Flight Attendant Fired After Criticizing Union President’s Support For Abortion (‘Harassment’)

by Gary Leff

Jul 19 2020

Unions take political positions their members disagree with all the time. And members should feel free to communicate with their union leadership over those disagreements. It’s fair to proscribe the time, place and manner for those disagreements – but shocking for a union President to secure for the firing of a union member over an internal union matter.

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All Delta Tickets Are Now Refundable, Just Claim A Fake Exemption To The Mask Requirement

by Gary Leff

Jul 18 2020

U.S. airlines now require that passengers wear masks in order to fly. They’ve been lobbying the federal government to require it, but it seems like compliance on planes is actually better than average compared to many states where it’s a legal requirement.

Passengers who have medical reasons not to wear a mask are exempt from the requirement. Delta is going a step farther than other airlines (as they often do, for better and worse) requiring passengers who want to claim a medical exemption to have a medical consult prior to travel. If you’re faking, you get your money back.

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Better Airline And Hotel Cleaning Needs To Stay With Us Even After Covid-19

by Gary Leff

a321 aisle
Jul 17 2020

In previous challenging times airlines cut back on their cleaning, going as long as 18 months between deep cleans. Now despite losing billions of dollars per quarter airlines have stepped up their level of cleaning every day.

That needs to continue. Covid-19 isn’t the only threat to health. People are going to have this experience fresh in their minds. Masks are likely to persist at least for some, even after they’re no longer required inflight. Airlines and hotels are going to need to compete on clean.

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A Vaccine Alone Won’t Be Enough To Make Travel Normal Again

by Gary Leff

Jul 17 2020

Many readers have said consistently throughout the pandemic that they will not travel until there is a vaccine. I think it’s the wrong paradigm for thinking about future travel both because a vaccine won’t be the cure all many people expect and because travel itself seems pretty safe, the issue is what you find at your destination.

We know a lot more about Covid-19 than we did three and four months ago. Much of what we think we know is still speculative. There’s learning which suggests real optimism, even as the virus spreads rapidly through much of the country (especially the southern portion). But the idea that we’re just hanging in for a vaccine, and once we have one everything goes back to normal, no longer holds up as we learn more about what vaccines against the novel coronavirus can do. At the same time it’s one part of a tool kit that will bring life and travel back to what it once was – and taken together likely even get us most of the way there in the first half of 2021.

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