Category Archives for Airlines.
When supermodel Chrissy Teigen has an opinion on aviation, you take it seriously. She’s got the bona fides. This time, though, she’s gone off the deep end calling American Airlines management murderers for selling middle seats on their planes.
When checked baggage gets lost and can’t be reunited with its owner – or someone just doesn’t pick up their luggage – airlines sell the bags after 90 days to the Unclaimed Baggage Center which has built a monopoly in the niche business of selling used items out of luggage.
The store is in Scottsboro, Alabama. They buy bags sight unseen. They comb through the bags to find what to sell, and claim to dry clean clothing they plan to sell and wipe electronics before making those available. The store is a tourist attraction. And now they’re online.
Over 30% of airline pilot in Pakistan were found to have fake licenses. But that’s hardly the only scandal. From sacrificing a goat for safety to flying with more passengers than seats (and making customers stand for 1700 miles), Pakistan’s flag carrier is the worst airline in the world.
Now comes a new story about ticket agent corruption that is – it seems – just another day at the airline.
U.S. airlines need to block middle seats because their brands don’t convey cleanliness or trust. When you don’t have cleanliness and trust as a brand, you have to massively overshoot on investment to credibly signal ‘this time is different’.
The rate of growth in air travel has slowed. Forward bookings actually fell after 8 straight weeks of growth. And travel searches are down.
When people (1) fly because they have to, and (2) don’t have many competitive options because of reduced schedules, inflight product doesn’t drive business. And airlines are looking to conserve cash. Even when business turns around, it’ll take time for product to recover as carriers try to manage their debt burdens.
In the near-term, airlines are restoring their schedules (somewhat) on domestic routes and there are (some) more passengers willing to travel. That means competition starts to matter.
Aeroflot has been circumventing the Russian government’s ban on international passenger flights, according to media reports, by selling tickets to passengers on flights officially labeled as cargo-only.
This has included “flights to New York, Paris, London, Frankfurt, Seoul and Tel Aviv since at least early June” according to airline sources.
Once American Airlines is no longer restricted from laying off employees as a result of the CARES Act – October 1, 2020 – they will start staffing flights were fewer flight attendants. It will mean more furloughs and lower service levels.
Just before the pandemic grew out of control, American Airlines data revealed that frequent customers represented a declining share of airline revenue.
It seemed that a combination of award chart devaluation (higher prices for the best awards), product devaluations (less space per passenger on domestic narrowbody aircraft) and making status harder to earn (minimum spend requirement and taking away the ability to earn as much towards that via credit card) had in fact pushed frequent customer share of wallet towards competitors.
United’s CEO is personally approving ice, coffee and tea. That’s Scott Kirby the micro-manager, in contrast American’s CEO wasn’t involved in the decision to eliminate meals from first class on most of their domestic flights.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
