Category Archives for Airlines.
It’s clear that United has ‘won’ Denver (at least for now) and they’re putting a lot of effort into Chicago, where a weakened Southwest holds court at Midway airport and American has offered a lesser schedule, lesser product, and has a weaker balance sheet.
Here’s the plaque that’s been installed on ship 7AG (registration N776AN) delivered to American Airlines in 1999. There’s not a single incident or issue that’s occurred with this aircraft in the decade since it served as charter for the Pope.
New loyalty program Rove has just launched. So far you can earn points with their shopping extension, and for making air and hotel bookings. And you can redeem for paid travel or transfer points to 12 different loyalty programs.
They’re a Y Combinator startup, they have raised VC money, and they’re being very aggressive in both the points they award you for activity with them and with the value of their points.
Kirby can’t stop the tariffs, but by offering the President political cover in the business community he might get something in exchange later on? Now Kirby says that Trump’s trade turmoil will make the U.S. stronger.
Delta Air Lines has put improvements to its business class product on hold because of Trump’s tariff uncertainty.
The American Airlines flight attendants union sent out a ‘hotline‘ message to cabin crew calling out management after a loss-making quarter. There’s a lot to criticize in how the airline has been run. None of those things are what the union chooses to highlight.
United Airlines is changing how flight attendants deal with drunk passengers onboard. Effective May 1, two flight attendants both have to share the judgment that the passenger is over the line. That will trigger collaboration with operations and the airport to handle removal of the customer from the aircraft
Vice Chair and Chief Strategy Officer Steve Johnson said “If United is gaining share in Chicago they’re gaining it from someone other than us” and noted that they’ve been profitable in Chicago in the past, have been there for 99 years, and have a loyalty customer base – though concedes “we understand we’ll probably always be second place in Chicago.”
You used to catch Alexandria Ocasio-Cortez predominantly flying American Airlines. She’s a Member of Congress and they operate a majority of the flights at DC’s close-in National airport. Often she’s seen in first class. These days, though, she flies private. And she’s taking a lot of heat for it.
Keeping people out of line until it’s their turn to board, and keeping passengers from slowing down the boarding process, benefits everyone.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
