Category Archives for Hotels.
Some guests head down to the front desk and complain about their hotel stay, every single time. A former Hyatt and Hilton employee talks about tracking a customer’s complaint history, the compensations they received, and notes about the guest. The hotel knows who’s a serial complainer, just doing it for the discounts, free breakfast or points. One guest wanted free champagne every day.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
Every stay at a Hyatt property between February 1 and March 30, 2024, earns an additional 1,000 Etihad Guest points, on top of regular Hyatt and airline miles earnings, for members who register and link their accounts.
Luxury is not having to deal with other people. Traveling on nearly empty flights and staying in luxury resorts with minimal occupancy, creates a unique and exclusive experience.
A hotel manager has been indicted for stealing $150,000, and concealing the theft by fraudulently redeeming guests’ hotel points.
Guest would pay for their stay in cash, she’d go in and redeem an award night against the stay from the guest’s loyalty account, and then refund the cash to her own credit card.
When you order a burger at the Hilton Toronto Airport they present you with a liability waiver to sign. It spooked the guest enough – asked to sign a waiver prior to eating their burger? It must be unsafe!
It’s time for short-term rental homesharing to clean up its absurd drip pricing act, and for online travel agencies to clean up theirs over how they display the price of all accommodations.
Hyatt’s Eliza Jane hotel in New Orleans has just started adding a 1.85% surcharge when you pay your bill by credit card. That’s basically an undisclosed 1.85% surcharge on all hotel guests. World of Hyatt members are billed an extra fee for paying with their Hyatt Visa from Chase, even.
Last summer we learned that Marriott would replace Hyatt as MGM’s partner. Now the benefits of the partnership are being detailed, for when MGM properties become bookable as part of Marriott Bonvoy “early this year.”
M. L. Rio, in a series of tweets on January 9, recounted a disastrous Airbnb rental experience. They’d booked a month-long stay but the place was infested with roaches. The stove malfunctioned. The door didn’t stay locked. And Airbnb wouldn’t help, telling them to pound sand. And that’s after numerous hours on hold with customer service, who even told them they’d get a refund if they moved out within a couple of hours, which they did – despite a broken ankle, which complicated getting in and out of a third-floor walk-up with a month’s worth of belongings.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
