Category Archives for Hotels.
The 70,000 point per night Kimpton Seafire Resort on Grand Cayman offers pretty good award availability, but you’d better not have an emergency while you’re there and have to leave early – or get fed up with service failures either and decide to leave – because the hotel’s rules say they impose a $10,000 early departure fee.
I haven’t spent a single night with Marriott so far this year, but I now have 55 elite nights in my account. Others have even more elite nights than I do without staying once. What a strange year this is (and this is perhaps the least of the reasons why).
These bonus elite nights count towards lifetime status. And by earning over 50 nights I should receive a Choice benefit that would even give me 5 more free elite nights too.
The Metropark Causeway Bay hotel, with its rooftop pool overlooking Victoria Harbor, has been one of Booking.com’s “top picks in Hong Kong.” Now in the words of one pro-democratic member of Hong Kong’s legislature, it’s “a visual and physical reminder that big brother is watching.”
Not since the conversion of the Ritz-Carlton Riyadh into a Saudi torture site has a hotel’s transformation from home away from home to instrument of the state so quickly. The Causeway Bay Metropark is now the Office for Safeguarding National Security – transformed in a day.
Hyatt is making a number of aggressive offers to bring business into their hotels, from rate discounts to added benefits on stays to bonus points. In addition to the promotion, discount and breakfast offers they’re currently running they’ve announced three new offers that run through October 8: up to a 25% rebate on award stays, free parking on award stays, and triple points on hotel dining when you’re not saying at the hotel.
Marriott’s TownePlace Suites near George Washington’s home at Mount Vernon in Virginia caught fire at 1:13 a.m. this morning. A hotel guest – standing outside the property at the time – notified the manager who called 911. Since the fire was on the roof, there was no smoke alarm.
My gut feeling is that there’s something wrong with complaining when others are suffering so much, though people are suffering all around the world during ‘normal times’ and I don’t have an issue talking about ‘first world problems’. Does this shift during COVID times make me, on some level, a hypocrite?
How are you handling customer service complaints now, and is that different than it was at the start of the year? And if there’s a change, will it last past the coronavirus pandemic?
Hyatt and Chase, their co-brand card partner, have juiced things a bit so that card spend counts even more towards elite status through June. And getting the card now does, too.
Marriott is offering points with the biggest bonus we’ve seen – you are effectively prepaying for stays at a discount.
A 60% bonus on purchased points, that began May 18, was set to end June 30. This has been extended to run through July 15. The best previous deal I’m aware of was a 50% bonus, though of course Marriott points aren’t worth as much as they used to be either. They’re willing to sell you points at a cost per point of $0.0078.
TV reporters checked into a Hyatt, Hilton, and a Trump hotel in New York and left marks on pillows, television remotes, thermostats and other areas of the room with washable sprays and gels that show up under UV light to see whether cleaning procedures are being followed.
They checked back into the same rooms the next day to see whether sheets had been changed and high touch points had been cleaned. Two hotels utterly failed, and one hotel partly failed – enough so that you wouldn’t want to stay there.
Three months ago Marriott laid off Ambassador customer service staff as part of customer contact center closures, effectively gutting the personalized nature of the Ambassador program – which still requires customers to spend at least $20,000 annually, even with this year’s reduced elite requirements.
Now Marriott has gone a step further and just announced the closure of two call centers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
