Yesterday Club Carlson announced several changes to its program including reduced points-earning (lower elite bonuses, that the online booking bonus wouldn’t be permanent) and increased points costs (including a new top 70,000 point redemption tier).
They also announced that award stays would count towards elite status (even as elite status will get you fewer bonus points).
One element of the award chart price increases, though, was that they would be effective March 15 for stays for travel on or after May 1.
In other words, you could still book at the old rates up to the date of travel if you’re going to stay prior to May 1. An April 15 hotel booking that you’d make on points the night before would still have been at the old rates, according to their announcement.
So members thinking that they’ve got plans for an April hotel stay may have read that and decided no need to rush, they can book their award nights once plans solidify in six weeks or so.
And they may not have noticed a new, un-announced change: the hotel category change list now says that the award chart changes go into effect March 15 — regardless of when you’ll be staying.
This is a very narrow change.
- You can still book rooms now for stays in the future at the old rates.
- All this means is that while yesterday’s announcement was you could book and stay between March 15 and April 30 at the old rate, that six week window is gone. Any stays in the latter half of March and in April at the old rates have to be booked prior to March 15, just like stays after May 1 do.
Nonetheless, it’s rather poor form to announce a devaluation and then change the terms of devaluation without notifying members.
Club Carlson should honor the original terms of its devaluation announcement. They should let members book stays between March 16 and April 30 at the old rates, even if they’re reserved after the 15th of March.
(HT: Travel Summary)