Delta is apologizing after one of their employees in Portland was caught on video telling a customer, “You can take my f’ing picture if you want to, a-hole.”
The passenger’s flight from Honolulu to Portland — operated by Delta once a week on Saturdays — was “delayed twice on February 11” before they moved him to a Hawaiian Airlines flight. However his bags were sent separately on Delta.
He went to Delta’s baggage claim office and that’s when the altercation ensued.
Delta has issued a statement,
The actions displayed by this employee do not in any way reflect the standard of customer service and professionalism we expect from our employees. This conduct is unacceptable and we have reached out directly to the customer and apologized.
My first reaction in seeing the video above was that we don’t know what was said in the exchange before the video starts including and especially what the passenger said (although the employee’s response is clearly inappropriate regardless).
It turns out however that the passenger posted more and longer video to their Facebook page. The baggage agent argues that because he flew Hawaiian he has to talk to Hawaiian and cannot be helped by Delta. (There’s more video context on Facebook as well.)
Delta offered the man a $200 voucher. (That seems very weak to me.) They also delivered his luggage. And they report that the employee “has been suspended.”