Yesterday Delta announced an offer to assist passengers stranded by American Airlines as their partnership with LATAM breaks up.
American, for its part, said there were no such stranded passengers. They continue to accept passengers on LATAM tickets, passengers booked on American codeshares remain booked, and luggage continues to be interlined.
The only actual change is that American has stopped selling codeshares for travel on LATAM where American also offers their own flight. This limits options for customers, especially already-ticketed customers looking to make changes, since they can generally only change onto American’s own flights. But there aren’t examples yet of passengers booked on American codeshares for travel on LATAM that have been unable to complete their trip as planned.
It was a great PR ploy, but perhaps ill-considered if they were suggesting American Airlines was causing problems for customers that they were not actually causing.
None of which changes, of course:
- That it seems incredibly petty for American to zero out inventory for LATAM codeshares in markets they serve themselves. This strikes me as contrary to their commitment to a “seamless experience for customers” as they unwind their partnership in the coming months.
- That American needs a partner in South America now that it’s losing LATAM, the only obvious one being Gol which can provide significant feed to American’s Brazil flights but doesn’t match LATAM’s value across the rest of the continent.