Delta Gave A TV Broadcaster This Bed To Sleep In After Cancelling His Flight [Roundup]

News and notes from around the interweb:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Comments

  1. On the DELTA bed…. well, it being DL, I should really make hay with this one, but I’m forced to admit it’s probably more than he would have got from AA.
    If disruption is widespread, sometimes there just aren’t any rooms to be had even if you have trip interruption…

  2. Well, at least he got a bed. DL sent my Wife & I and another 15-20 passengers to a Holiday Inn Express at ATL las November that was overbooked. We spent the night in the breakfast area. Amtrak & driving 10-12 are our new options.

  3. @ Gary — Just when I thought Marriott couldn’t come up with more reasons to hate them…

  4. @Delta: If my 11:something PM flight got cancelled and I was on the 5:something AM flight, by the time I get out of the airport, to the hotel, checked in, and back from the hotel and through security, might very well prefer 6 hours on a “camping” mattress than 3 hours in a hotel room.

    @Marriott: Really depends on the circumstances. Am I in late and out early and the lounge isn’t open? Gimmie the points. Am I going to be camping there for a few hours working? At $0.08/mile, maybe 3,000.

    If it’s compensation because the brand just doesn’t have a lounge at all, and it’s important to me that trip, it’s going to be -$x00 when I book somewhere else.

  5. Wow! There’s so much bizarre in this column – commenting is using a fish, a barrel and a smoking gun.
    1) Agree with Gary — the Fox reporter should either have called his corporate travel folks and gotten a room or booked himself a room and applied for reimbursement from Delta. Obviously, he was looking for a story instead.
    2) The problem with points in lieu of benefits is that they get devalued frequently. And, last time I was at a Marriott (well, OK, the Ritz Carlton Naples) the hotel wanted $400 per day for lounge access. So, no deal.
    3) The Door Dash driver was a whining fool. If he gets $5 tip for a 20 minute drive, that’s $15/hour over and above what he is paid by Door Dash for delivery. With three deliveries per hour, he’s likely making over $20/hr for something that takes no or little skills. The doctor was generous.

  6. I’ve slept on the floor in Singapore Changi Airport while on a long layover during Covid-19. The Delta mattress looks more comfortable.

  7. Daughter and I have considered buying some light travel hammocks for when we get stranded in an airport. Or small travel tent.

    Find a couple of columns. Lol

  8. Even better for sleeping – lighter, smaller, cheaper – are inflatable pool rafts, the kind you can get at Walmart for $4.99.

  9. Why would you sleep on the floor at Changi? There’s benches everywhere, and a snooze lounge in every terminal with comfortable lounger seats –

    Terminal 1
    Snooze Lounge, Level 3, Departure Transit Hall East

    Terminal 2
    Snooze Lounge, Level 2, Departure Transit Hall (near Cocoa Trees)
    Snooze Lounge, Level 3, Departure Transit Hall (near Sunflower Garden)
    Sanctuary Lounge [Suspended until further notice], Departure Transit Hall North Pier (opposite E5)
    Oasis Lounge [Suspended until further notice], Departure Transit Hall North Pier (opposite E11)

    Terminal 3

    Snooze Lounge, Departure Transit Hall South (near to GST refund counters)

    Terminal 4

    Snooze Lounge, Level 2M, Departure Transit Hall

  10. JD Power runs large representative surveys, doesn’t make stuff up. Your criticizing passengers preferences says more about you and how out of touch you are about what passengers want.

  11. Kind of a cheap shot there, Gary; the broadcaster may well have been rescheduled on an early am departure which did not leave time to leave the airport, check-in to hotel, take a nap, check out, transport back to the airport, deal with TSA, etc. That “bed” may well have been his best option at this point.

    From personal experience, I’ve found that by the time the airline is done torturing you with rolling delays and false hopes (in cases like these), it’s too late to have many options anyway. It’s why I personally prefer early flights and nonstops, which has ended my participation in airline-sponsored unplanned nights spent in hub cities.

  12. At least Marriott had the sense to ask “How many points?” I mean, unless you assign 0 value to a Marriott point, of course you’ll “consider” it. They tell you HOW MANY points, and then you decide. 10,000 points? It’s a deal. 10 points? Nope. Somewhere between those is the line which will vary between people.

  13. Over the years, 3 times…3 different problems and Delta solved them all perfectly… They would tell me to choose 1 of 3 hotels and take me there no charge and give me an electronic Mastercard for dinner and breakfast. Delta’s motto should be. We hope you have a problem, so you see how well we solve it… 100% Delta fan.

Comments are closed.