Delta has rolled out a new phone system, and it’s no longer easy to avoid. Faced with hour long hold times, Delta has told customers their best bet it to email the CEO. Good luck with that.
For years my favorite workaround was to dial Singapore reservations, using an internet calling app to avoid high rates. You’d get an English-speaking agent, and the hold times wouldn’t be bad at all most of the time. When U.S. flights were melting down, people call U.S. reservations – not foreign call centers.
Unfortunately you no longer get routed into a separate phone queue by ringing up Singapore. That is no longer a ‘trick’ to avoid the long hold times of the U.S. phone number for Delta.
— Raquel Rodriguez (@RQLROD) January 1, 2022
The next-best workaround for Delta is to dial 1-855-548-2505 when you have travel within the next 48 hours. This is the number that’s printed on the airline’s red “Need Help?” cards and on their “Need Help?” signs at the airport. As I say they’ll only assist with travel needs in the upcoming 48 hors, but it frequently circumvents the waits.
For American Airlines I still like the Australia and UK reservations lines when US call center volume is off the charts, and twitter direct message when I’m unable to call (for instance, when I’m in the air).