Delta Sky Club Premium Experience: Queue Outside, Then Squeeze Inside [Roundup]

News and notes from around the interweb:

  • The Delta Sky Club isn’t worth waiting in line for. Don’t do it! You’re better off with a table-with-outlet at a restaurant, just pay for an appetizer. How is standing in a long queue to get into a space that’s busting at the seams once inside a premium expereince?

  • Not sure why everyone is shocked, I’ve been explaining this about rideshare and delivery for quite some time. It didn’t used to be this way 10 years ago.

  • He wasn’t flying Turkish!

  • A hill I will die on is that when an airline fails to deliver the marketed product – which is not just physical movement from one place to another – they have not earned the price of the ticket.

  • On a United Airlines Newark-bound flight, a passenger and flight attendant beefed mid-cabin, with a woman getting in a flight attendant’s face, dropping F-bombs and pointing, while the crewmember struck a defensive crouch. She kept advancing into his space, and several people clustered around along with another flight attendant, to restrain the woman.

  • JetBlue is now in an alliance with United, and suspends Newark – Los Angeles but remind me how American’s partnership with JetBlue was anti-competitive?

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. @Matt — Not to be picky (or choosey), but, isn’t it… “please consider” Delta? @L737, what’s happening??

  2. @1990 @Matt — Imposter!

    Hopefully more lounges move towards online check-in/waitlists soon.

  3. @L737 — Well said. It’s all about expectation-setting. The only Centurion I’ve needed the waitlist for lately is DEN. But, at least it was quick (within 15 minutes). I like how Chase at LGA will send you to Air Canada, which is never full, while you wait for Sapphire. That’s creative! (C1 Landing should be open soon… but, I guess, ‘delays will continue until morale improves.’)

  4. That is the FLL SkyClub. There are times of day / year when the lines are absurd. It’s all leisure-traveling credit card holders.

    For me, the FLL SC has become a regular reminder that airline lounges are no longer exclusive environments for mostly business travelers. They are a credit card amenity. They are also no longer premium, they are mass-market upscale. There is a difference.

  5. In other news, hats off to Gracie. I’m very happy that she has the ability to lay down $1,400 to fly from Louisiana to Florida. I’m even more proud of her for her confidence in sharing how much money she spent to the rest of the world.

    I’m saddened that she thinks the experience on any other airline is likely to be any different.

  6. @1990 — Indeed. Oh nice, the Chase LGA thing is neat – kind of like a temporary room that Gary was talking about the other day before one’s suite is ready. Never been, but seems nice enough to just stay. As for the Cap 1 Landing, gah! (Hopefully) this week!

  7. @parker
    Someone should tell her about the e145 to Iah as her alternative

    She got that LCH oil money!

  8. Tips should be in cash. The fact is that the drivers get more money from a slightly lower tip in cash than they do from a slightly higher tip by credit card. Further, if the driver doesn’t declare the tip, the government doesn’t get another slice of the money that you have already paid taxes on. That is on the driver.

    I used Uber to get home from the Van Nuys FlyAway Parking facility two months ago. I was going to give the driver a $10 tip. The driver was from South Los Angeles and was in Van Nuys because he had dropped off another passenger. On the way home I talked with him a bit about how much he got of the Uber fee. Less than half but he supplied the car and fuel. I gave him $20 for a tip and he got a bit emotional because that actually made a difference. The fact is that before Uber it was sometimes hard to get a taxi ride even calling in for one.

  9. @jns stories like this keep pushing me more and more to going back to cash tips. It’s also stories like that give me pause about AI’s capabilities and applications. Some of it may not be possible today but it will be possible soon.

  10. United’s partnership with JetBlue *is* anti-competitive but the current government is pro-corporations and anti-American consumers/affordability.

  11. When are you going to learn Delta is always the most premium carrier from their lounge right to their plane.That’s why its worth paying a high annual fee to enter or pay thousands more for a ticket or a boatload miles more than any other program
    Delta equals premium repeat after me! 😉

  12. Denver is the worst. The Cap one lounge usually has a 40 to 60 minute wait. The Amex lounge is no better. Plus the quality of food has nose dived. It’s better to stop at a restaurant that’s most convenient on your way to the gate and spend 30-40 bucks.

  13. @L737 — ‘Gah’s all-around. I’d add a ‘bah,’ too. Maybe an ‘oof’ and a ‘yikes.’

    @Mary gets it. Anything goes as long as you pay your ‘gratuity’ to our Dear Leader these days. Wish jetBlue had negotiated reciprocal lounge access like AA and B6 had with their NEA.

    @Parker — Even with a line, the ‘new’ SkyClub at FLL is far-superior to the dungeon that was the old T2 there. Besides, didn’t they literally expand it again, around 2023? If I recall, it’s mostly the thousands of post-cruise folks that get dumped there by the bus-load that overwhelms the airport usually on a Sunday morning. Otherwise, it’s fairly tame.

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