A woman with multiple sclerosis makes an annual trip to Europe with her husband, generally flying Delta which provides her “with a wheelchair that has straps to help her sit up straight.”
Only for her trip earlier this month from Atlanta to Amsterdam the woman says that Delta did not make that wheelchair available to her, so they “tied her to [a different type of] wheelchair with a “dirty blanket,” bruising her in the process. The bruises she says come from how tightly she was tied to the chair, and that it hurt enough she cried.
— WSB-TV (@wsbtv) April 25, 2018
Delta for its part says — with understatement — that it is “disappointed” she didn’t have a “satisfying travel experience.” But the airline says she’s lying, although they wouldn’t elaborate what exactly they claim isn’t true.
“While Delta always looks for ways to improve the overall customer experience, our findings do not align with details shared by the customer’s family,” they added.
Asked what Delta’s findings were, the spokesperson said they could not expand on the statement.
The family says Delta offered them 20,000 SkyMiles. Their return to Atlanta is scheduled for Monday. Delta says they plan to ensure her return flight exceeds her expectations, which based on her outbound experience likely start off very low.