Reader @JayseDavid was on board United flight UA3411 from Chicago to Louisville, a United Express regional jet operated by Republic Airlines.
The flight was overbooked and United was looking for 4 volunteers to give up their seat, reportedly “for [United] personnel that needed to be at work the next day.” (Bumping for crew is supported by another passenger’s account as well.) There weren’t any volunteers, so United moved on to bump passengers involuntarily.
United Express Embraer Regional Jet
What’s unusual is that the flight had already boarded. Two of the passengers United was involuntarily bumping were “an Asian doctor and his wife” however the doctor insisted that he needed to be at the hospital the next day so he refused to get off.
Then things really went downhill.
Jayse tweeted me video of the doctor being dragged off the plane:
— Jayse D. Anspach (@JayseDavid) April 10, 2017
Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.
Things took an even stranger turn, though, when the passenger who was dragged off the aircraft got back on a litle while later:
The 1 hour 19 minute flight wound up delayed 2 hours.
Another passenger took video as well:
— Tyler Bridges (@Tyler_Bridges) April 9, 2017