Eight Pipes-A-Bursting: Christmas In Airports

Flights continue to be cancelled nationwide, with more flights cancelled in the U.S. than anywhere else (even China) and more Southwest flights cancelled than any other airline.

Extreme winter weather is the proximate cause. In some cases this has been exacerbated by an airline’s ability to respond to that weather (sufficient staff and systems for recovery). Here’s the email that Southwest Airlines CEO Bob Jordan sent internally to employees on Christmas evening:

It’s not just airlines that were struggling. Airports were melting down as well. Dallas – Fort Worth couldn’t deliver bags in some of its terminals. And physical plants were buckling under the strain all over the country.

Pipes burst at Atlanta airport’s gate E34. Meanwhile it was different pipes bursting which flooded this Atlanta Sky Club:

Pipes burst near terminal 2 baggage claim in St. Louis. And in Newark, air traffic control had to be evacuated because of a burst pipe.

In Texas we faced an extreme weather event, and as a result Houston Intercontinental airport wasn’t spared (HT: Josh B.):

There are knock-on effects to flooding at gates. If passengers can’t reach gates, the gates can’t be used. Fewer gates mean longer waits for a gate when planes land, and delayed flights mean that too. Pipes can be shut off, and water cleaned up. But damage to furniture and drying takes longer to address.

For all of the inconvenience at airports, flight cancellations are going to have enduring effects as well. First, full flights and cancelled flights mean that it’s going to take several days for passengers to get where they were trying to go. There aren’t a lot of extra seats to accommodate them. And second, planes aren’t where they’re supposed to be to operate the flights they were scheduled for over the next several days. Crew are out of position as well. It takes times to recover an operation, and the Southwest Airlines CEO calls out their technology as inadequate for the task.

Eight Pipes-a-Bursting could become Eight-Days-Of-Cancel. Or even twelve days. Here are the 12 Days Of Cancelled Flights Christmas, courtesy ChatGPT:

On the first day of Christmas, my true love gave to me
A cancelled flight to the Caribbean Sea

On the second day of Christmas, my true love gave to me
Two rescheduled flights and a cancelled flight to the Caribbean Sea

On the third day of Christmas, my true love gave to me
Three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the fourth day of Christmas, my true love gave to me
Four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the fifth day of Christmas, my true love gave to me
Five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the sixth day of Christmas, my true love gave to me
Six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the seventh day of Christmas, my true love gave to me
Seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the eighth day of Christmas, my true love gave to me
Eight hours on hold, seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the ninth day of Christmas, my true love gave to me
Nine different gate changes, eight hours on hold, seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the tenth day of Christmas, my true love gave to me
Ten lost luggage claims, nine different gate changes, eight hours on hold, seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the eleventh day of Christmas, my true love gave to me
Eleven cancelled flights total, ten lost luggage claims, nine different gate changes, eight hours on hold, seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

On the twelfth day of Christmas, my true love gave to me
Twelve months of frustration, eleven cancelled flights total, ten lost luggage claims, nine different gate changes, eight hours on hold, seven calls to customer service, six vouchers for food, five days of waiting, four hours at the gate, three delayed departures, two rescheduled flights, and a cancelled flight to the Caribbean Sea

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. What does this mean, power plants? “And physical plants were buckling under the strain all over the country.”

  2. Airports and the power grid are not of importance. It’s important to launder that money in a 3rd world oligarchy instead. FTX wasn’t enough money for the democrats (a billion) and other global elites.

    Expect infrastructure to get worse and for the 1970 power grid to buckle and for nuclear power to be ignored, but be sure to focus on the current thing and worship the thug in a running suit who looks like one of the kidnappers in Taken.

  3. I wonder if you’d consider replacing the comments section with posts entirely generated by ChatGPT? It’s generally more informed than the commentary here as well as more grammatically correct, and with better spelling.

    Signed,
    Definitely not ChatGPT masquerading as a user.
    (Although that’s exactly what I would say if I WERE ChatGPT)

  4. @Nun: Physical plant refers to all the building/infrastructure that makes a place run or houses it. So this would include air conditioning/heating systems, power generators or connections to outside, plumbing, etc.

  5. Southwest did put forth a policy allowing a very generous flight change option.

    If you’re booked thru 1/2 you can rebook at no additional cost up to 10 days either side of your original date. Also, they treat some airports as interchangeable (eg SJC, SFO and OAK)

    It’s a mess but this is a thoughtful and helpful move

  6. The problem is this country is full of talk but people are too lazy and cheap to fix anything. The country’s infrastructure is a mess, IT at many companies is a disaster, etc. Everyone is so worried about getting their $$$ and immediate gratification they can’t take a hit today for better long term success (financial, health, etc.).

    Companies should be led for long term success and not the next quarter’s earnings. Southwest is a joke right now in terms of operations for a good year or two.

    And why should employees be loyal when benefits, pensions, etc. are constantly cut/reduced? They can simply go to the next company and get a job that sucks about the same.

    Without pensions, profit sharing, stock options, etc. there is no reason for anyone to be loyal to a company since whether the company succeeds or fails doesn’t really matter to them unless it is the only job in town.

  7. @Jared

    When do you expect to hear from Trump about his “Intrastructure Week”?

    Biden actually got a significant infrastructure bill passed.

    Trump just made one promise after another and delivered squat

  8. Times like this and two years ago in Texas, all this BS for solar/wind power proves the point. It’s worthless when the chips are down. Of course no one wants to talk about that, but 12% of Texas power grid was out due to solar/wind not available – too cold. I wonder how the electric cars did in some the of storm related pile-ups. Run out of juice, go take your 5 gallon “gas” can to the nearest charging station, probably in the next state. This country can be so stupid all in the name of politics, a/k/a buying votes or donors. Oh, wasn’t this use to be called global warming until Boston and others had one of the worst winters on record. Shortly after, it’s climate change. Hey, we’ve been having and continue to have climate change long before and after humans. Geez, swallow that BS.

  9. @Tom K from Seattle

    You mistake me for someone who cares about Trump. I am not part of your binary nor am I interested in your religion (belief in government) or their promises like infrastructure blah blah blah.

    Western societies are failing and the lazy population in conjunction with progressive religious beliefs are the culprit. Case in point, run down hellholes like Seattle.

Comments are closed.