Early last month I flagged an issue where awards booked on the American Airlines website, for travel wholly outside North America on Etihad and Qatar, weren’t getting baggage allowances attached to tickets when they were issued. American took the step of removing the ability to book these awards from its website, though it remained possible to book them by phone.
Existing redemptions booked but not yet flown have been getting their tickets re-issued to include baggage in the endorsement section of the ticket.
Apparently the website challenge has been corrected, because American once again offers online booking for Etihad and Qatar awards where neither the origin nor destination touches North America.
American only just introduced online redemption of Etihad awards in May and it was a surprise to see at the time, since American has been in a political war with those two airlines, despite their partnerships, for the past four and a half years – and even terminated codeshares with both. I’m glad to see American continuing to invest in getting online redemption for Etihad and Qatar right.