American Airlines is sending auditors on flights to monitor flight attendant safety performance. It’s a partnership with the flight attendants union – which doesn’t appear to have asked for anything in return, despite being in protracted negotiations and reporting out to members little progress.
Some flight attendants are calling LOSA-C, the Line Operations Safety Audit-Cabin program the “snitch” program, with crew
This new program will complement the existing Flight LOSA and Dispatch LOSA
programs, allowing for a more complete picture of operational safety.
What is Cabin LOSA?
This peer-to-peer program will observe cabin crew members’ natural behaviors in the operation in rder to quickly identify safety trends, mitigate risks, and make meaningful changes to our policies, procedures and training. American’s Cabin LOSA is unlike any other audit or observation program:
• Developed in partnership between American and the APFA
• All data collected is safety-related, confidential, and de-identified
• Observations are not check rides and are strictly non-punitive
• Participation in the program is voluntary Observations are completely voluntary, and all data collected is de-identified and non-punitive. The program ensures confidentiality and anonymity of all flight attendants observed. The observer will ask all flight attendants for their permission to observe the flight. If any flight attendant declines to be observed, the observer will not conduct the observation and any future discussion of the declination will be de-identified.
What a LOSA is not…
A LOSA is not a “check-ride” and is strictly non-punitive. All data collected is de-identified safety data. Collected data is securely maintained, and is shared through American Airlines’ Safety Management System (SMS) meetings where stakeholders drive changes based on such data. Cabin LOSA data is collected by line-qualified flight attendants who act as observers in the cabin. By observing normal processes, trends can be identified, and changes can be made to improve operational safety. Cabin LOSA is strictly a safety program, and as such, only data related to safety is recorded by the observer.
American Airlines re-assures crew that the audits are being performed by “non-threatening” employees riding in the jumpseat and taking notes on their behavior.
However some crew find working in new domestic ‘Oasis’ galleys, that have limited workspace (because it’s been condensed to make room for more seats) challenging enough as it is. American highlights that it hopes to see lower insurance costs out of the program, improved employee morale (?), and lower costs from workplace injuries. Here is one such communication:
Crew don’t seem to entirely believe the company that participation is voluntary, and that refusals are kept anonymous.
American Airlines is not monitoring cabin crew service. There’s no report on whether they serve predeparture beverages, address customers by name, or hang jackets in first class. After all, they believe flight attendants are here primarily for your safety.