I generally say business class is all about the seat and I believe that but I will also say that I love a larger pillow and 2 pillows plus the option for the gel pillow on United now in business class.
I realized what I am looking forward to least about an upcoming American Boeing 787-9 business class flight from Paris to Dallas — though that’s a better seat — is the single tiny pillow, I may buy a pillow in the Paris airport and toss it in Dallas on arrival.
Here’s American’s Boeing 787-9 seat, which is what they offer on the route I’ll be on. It’s fantastic. My biggest complaint is that there’s no divider between the center seats, but on this trip I won’t be flying solo so that’s fine.
This is a better seat than the new United Polaris product I flew recently. United’s food service is generally better than American’s (though American’s is at least improved a bit on Los Angeles to Sydney, Auckland and Hong Kong and Dallas – Hong Kong.. no help on Paris – Dallas).
I’m not so much worried about the food, neither is so good I’d crave it. I’m just thinking about how comfortable I’ll get. It’s ‘only’ a transatlantic flight but it’s Westbound to the middle of the country and that’s not insignificant. Here’s an American pillow on top of a blanket:
And here’s the stack from United (the Polaris bear was an introductory feature only, but not shown is the optional cooling gel pillow).
I’ll bring my own pajamas — probably American Airlines pajamas to be respectful — and I’ll buy that pillow in the Paris airport and leave it on the plane or dispose of it in the Dallas airport. Walking around the airport even briefly with a pillow may make me seem like a teenage girl, but it’ll mean that I have a great business class experience.