Frontier Passengers Snap After Missing Flight—Houston Check-In Goes Wild, Police Move In

The Frontier passengers missed their flight by just moments, but their reaction at Houston’s check-in counter will be remembered for a full 15 minutes.

You can see video of Frontier Airlines check-in at Houston Intercontinental’s terminal A, with multiple police officers present. Two travelers are physically restrained after an argument at the counter on December 22.

Frontier has a hard cutoff closing check-in 60 minutes prior to departure. The passengers were late and weren’t going to take it and things end badly. The clip is being circulated on twitter with a claim about the airline having to “turn the plane around” but that’s clearly not what’s going on here.

@ypnbuddha Can you guess the airline #Frontier #IAH #frontierairlines #fyp ♬ original sound – YPNBUDDHA

I’ve written about passengers showing up late to Frontier Airlines check-in. It’s not the first time this year that has escalated to law enforcement.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. There should be a trap door in front of each check-in counter. Talk shit to an airline representative, they hit the button, and boom, you slide down a chute out onto the street.

  2. Was Jasmine Crockett there, the Texas politician who infamously comandeered TSA agents to force her way to the front of the boarding line ahead of the elderly, disabled and families with children?

  3. @TheOtherOtherGuy that reminds me of a movie where the gangster opens a trap door in a plane sending his adversary to his next destination. Could be used to end disruptive passenger behavior.

    As for this situation, I’m struggling to understand what’s going on. The X clip refers to a woman but this is clearly a man being restrained. Is he coming to a female passenger’s defense when she misses her flight, and getting himself into trouble in the process?

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